Discussion:
Stubborn Update
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John
2010-05-17 23:31:16 UTC
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In my WSUS ver3.2, there's 1 Security Update for Windows 2000 (KB977816)
showing as needed by 1 PC.

I've tried downloading the update manually from Microsoft website and
installing it manually, many times. I've also rebooted the PC many times but
the PC keeps reporting back to WSUS as needing KB977816 update. When I login
to the PC as Administrator, I'm prompted to install the update which I have
done numerous times and it always completes successfully. It just refuses to
report to WSUS that the update is already installed.

What should I do now?
John
2010-05-18 16:59:09 UTC
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Pls ignore. The Win2000Pro PC now reports 0 updates needed.
Post by John
In my WSUS ver3.2, there's 1 Security Update for Windows 2000 (KB977816)
showing as needed by 1 PC.
I've tried downloading the update manually from Microsoft website and
installing it manually, many times. I've also rebooted the PC many times
but the PC keeps reporting back to WSUS as needing KB977816 update. When I
login to the PC as Administrator, I'm prompted to install the update which
I have done numerous times and it always completes successfully. It just
refuses to report to WSUS that the update is already installed.
What should I do now?
John
2010-05-18 20:28:11 UTC
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I spoke too soon. PC now reports 1 update needed (KB977816). This update is
faulty.
Post by John
Pls ignore. The Win2000Pro PC now reports 0 updates needed.
Post by John
In my WSUS ver3.2, there's 1 Security Update for Windows 2000 (KB977816)
showing as needed by 1 PC.
I've tried downloading the update manually from Microsoft website and
installing it manually, many times. I've also rebooted the PC many times
but the PC keeps reporting back to WSUS as needing KB977816 update. When
I login to the PC as Administrator, I'm prompted to install the update
which I have done numerous times and it always completes successfully. It
just refuses to report to WSUS that the update is already installed.
What should I do now?
Lawrence Garvin [MVP]
2010-05-19 03:29:31 UTC
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Post by John
Post by John
Post by John
In my WSUS ver3.2, there's 1 Security Update for Windows 2000 (KB977816)
showing as needed by 1 PC.
I've tried downloading the update manually from Microsoft website and
installing it manually, many times. I've also rebooted the PC many times
but the PC keeps reporting back to WSUS as needing KB977816 update. When
I login to the PC as Administrator, I'm prompted to install the update
which I have done numerous times and it always completes successfully.
It just refuses to report to WSUS that the update is already installed.
What should I do now?
Pls ignore. The Win2000Pro PC now reports 0 updates needed.
I spoke too soon. PC now reports 1 update needed (KB977816). This update is
faulty.
Call 1-800-PCSECURITY and report your problems... because you just might be
the only person trying to install this MPEG Layer-3 Codec Security Patch on
a Windows 2000 machine. It's quite possible that the metadata is defective
and not properly detecting the installation state on Windows 2000. Somebody
needs to report it to get it fixed .. and today you're the lucky soul. :-)

Also, before calling, check the file versions, dates, and sizes of these two
files that should be installed by KB977816 to determine if they actually
have been updated. If these files are not present, then the update
installation may actually be failing, in which case the "Not Installed"
status reported by the WUAgent is valid.

L3codecx.ax
File Version: 1.6.0.51
File Size: 143,422
File Date: 21-Jan-2010 19:46

L3codeca.acm
File Version: 1.9.0.306
File Size: 307,260
File Date: 21-Jan-2010 19:48
--
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2010)

My Blog: http://onsitechsolutions.spaces.live.com
Microsoft WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
John
2010-05-19 22:06:39 UTC
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I "fixed" this problem yesterday afternoon.
more inline...
Post by Lawrence Garvin [MVP]
Call 1-800-PCSECURITY and report your problems... because you just might
be the only person trying to install this MPEG Layer-3 Codec Security
Patch on a Windows 2000 machine. It's quite possible that the metadata is
defective and not properly detecting the installation state on Windows
2000. Somebody needs to report it to get it fixed .. and today you're the
lucky soul. :-)
Not sure what you meant above but I suppose you're saying I could be the
only one supporting a legacy OS (Win2k)? Is Windows 2000 out of support now?
If so, why am I still seeing Windows 2000 related updates in my WSUS
machine? Btw, I still have several Win9x PCs and a DOS 6.x machine here.
Don't ask (and don't laugh either).
Post by Lawrence Garvin [MVP]
L3codecx.ax
File Version: 1.6.0.51
File Size: 143,422
File Date: 21-Jan-2010 19:46
The L3codecx.ax file (in my PC) size, version, date and timestamp match the
above.
Post by Lawrence Garvin [MVP]
L3codeca.acm
File Version: 1.9.0.306
File Size: 307,260
File Date: 21-Jan-2010 19:48
I found out that this file wasn't updated. Mine still shows the following:
Version: 1.0.0.56
Size: 275,968 bytes
Date: July 01, 1999

So I copied L3codeca.acm (version 1.9.0.306) from the following folder:
C:\WINNT\SoftwareDistribution\Download\[alphanumeric chars]\wm9
to C:\WINNT\System32 folder

It has stopped asking to install KB977816 since yesterday afternoon. PC has
reported back to WSUS earlier today but KB977816 patch doesn't come back as
needed.
Lawrence Garvin [MVP]
2010-05-20 04:29:03 UTC
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Post by John
Post by Lawrence Garvin [MVP]
Call 1-800-PCSECURITY and report your problems... because you just might
be the only person trying to install this MPEG Layer-3 Codec Security
Patch on a Windows 2000 machine. It's quite possible that the metadata is
defective and not properly detecting the installation state on Windows
2000. Somebody needs to report it to get it fixed .. and today you're the
lucky soul. :-)
Not sure what you meant above but I suppose you're saying I could be the
only one supporting a legacy OS (Win2k)?
No.. unfortunately there are a lot of organizations still using Win2000Pro.
It's a good, stable, OS if you simply need a business computing platform. My
point went to the number of people that would actually care about MPEG-3
codecs on a Windows 2000 system. ;-)
Post by John
Is Windows 2000 out of support now?
Well, Mainstream Support ended eons ago (June '05 to be specific). . .
Security Updates will still be provided until July.
Post by John
If so, why am I still seeing Windows 2000 related updates in my WSUS
machine?
Actually, you're only seeing *security* updates, because Security Updates
are provided for 10 years after the release of an OS. (Non-security updates
and general product support are only provided for five years.)
Post by John
Btw, I still have several Win9x PCs and a DOS 6.x machine here. Don't ask
(and don't laugh either).
Yeah... I won't laugh.. but I'd hope they don't have Internet access --
those machines are walking time bombs if they do!
Post by John
Post by Lawrence Garvin [MVP]
L3codeca.acm
File Version: 1.9.0.306
File Size: 307,260
File Date: 21-Jan-2010 19:48
Version: 1.0.0.56
Size: 275,968 bytes
Date: July 01, 1999
That's why it continued to be detected as needed.
Post by John
C:\WINNT\SoftwareDistribution\Download\[alphanumeric chars]\wm9
to C:\WINNT\System32 folder
It has stopped asking to install KB977816 since yesterday afternoon. PC
has reported back to WSUS earlier today but KB977816 patch doesn't come
back as needed.
Yep, sometimes that's all it takes. Just replace the file that needs to be
replaced. :-)

Now the question is: Was the failure to update the L3codeca.acm file a
transient defect on that one machine, or is the package defective and will
this problem recur on multiple Win2000 systems. Time will tell.
--
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2010)

My Blog: http://onsitechsolutions.spaces.live.com
Microsoft WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
John
2010-05-20 17:12:01 UTC
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Post by Lawrence Garvin [MVP]
Now the question is: Was the failure to update the L3codeca.acm file a
transient defect on that one machine, or is the package defective and will
this problem recur on multiple Win2000 systems. Time will tell.
I don't know for sure but I believe the former is true. I have a total of 5
Windows 2000 Pro PCs. Only 1 out of 5 has this recurring problem that I just
fixed. The other 4 PCs don't have any problem with KB977816. It's installed
once and never comes back as needed.

Btw I just checked the other 4 Win2k Pro PCs. 3 of them don't even have
L3codeca.acm file in C:\Winnt\System32\ folder. I guess removing
L3codeca.acm file from the folder works as well as putting the correct
version there.

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