Client says no updates, server says about 150 needed

[Jordan]

I use RIS to deploy a Windows XP SP2 to new systems and GP to deploy Office
2003, Visual Studio and a bunch of other apps. I also use WSUS 3 to deploy
the patches.

I have one computer that I just deployed where it seems to have deployed
fine and successfully downloaded and installed about 90 of 150 various
windows updates to XP, Office, Visual Studio, Visio, etc. However I can
clearly see that it did not install all the approved updates because there
is no Media Player 11, IE 8, and a few other obvious items. If I run
wuauclt.exe /detectnow and even /resetauthorization I can see in the windows
update log that it believes there are no updates needed.

Also, on the WSUS server, even though the computer did install about 90 or
so updates the reports still show that this computer needs all of the
approved updates. The report for the computer shows the correct time for
its last checking and the windows update log shows the correct server info.

Here is the log from the last time I ran wuauclt /detectnow
/resetauthorization




2010-06-02 10:30:12:104 1132 a98 AU Triggering AU detection through
DetectNow API
2010-06-02 10:30:12:119 1132 a98 AU Triggering Online detection
(non-interactive)
2010-06-02 10:30:12:119 1132 7c8 AU #############
2010-06-02 10:30:12:119 1132 7c8 AU ## START ## AU: Search for updates
2010-06-02 10:30:12:119 1132 7c8 AU #########
2010-06-02 10:30:12:119 1132 7c8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {14ACA0E0-29F5-464A-A55E-6B8B0E9CA824}]
2010-06-02 10:30:12:119 1132 a70 Agent *************
2010-06-02 10:30:12:119 1132 a70 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2010-06-02 10:30:12:119 1132 a70 Agent *********
2010-06-02 10:30:12:119 1132 a70 Agent * Online = Yes; Ignore download
priority = No
2010-06-02 10:30:12:119 1132 a70 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2010-06-02 10:30:12:119 1132 a70 Agent * ServiceID =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-06-02 10:30:12:119 1132 a70 Agent * Search Scope = {Machine}
2010-06-02 10:30:12:151 1132 a70 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2010-06-02 10:30:12:245 1132 a70 Misc Microsoft signed: Yes
2010-06-02 10:30:12:245 1132 a70 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2010-06-02 10:30:12:261 1132 a70 Misc Microsoft signed: Yes
2010-06-02 10:30:12:308 1132 a70 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2010-06-02 10:30:12:308 1132 a70 Misc Microsoft signed: Yes
2010-06-02 10:30:12:308 1132 a70 Setup *********** Setup: Checking whether
self-update is required ***********
2010-06-02 10:30:12:308 1132 a70 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2010-06-02 10:30:12:324 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2010-06-02 10:30:12:324 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:324 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:324 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:324 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:339 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:339 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:355 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:355 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:371 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:387 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:387 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:387 1132 a70 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-06-02 10:30:12:387 1132 a70 Setup * IsUpdateRequired = No
2010-06-02 10:30:12:937 1132 a70 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2010-06-02 10:30:12:937 1132 a70 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://Terminal:8530/ClientWebService/client.asmx
2010-06-02 10:30:13:000 1132 a70 PT Initializing simple targeting cookie,
clientId = 77848638-3ced-4b9b-9bca-6e1d3f6b2f20, target group = Engineering,
DNS name = engineering-ml2.cambridgetechnology.com
2010-06-02 10:30:13:000 1132 a70 PT Server URL =
http://Terminal:8530/SimpleAuthWebService/SimpleAuth.asmx
2010-06-02 10:30:20:329 1132 a70 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2010-06-02 10:30:20:329 1132 a70 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://Terminal:8530/ClientWebService/client.asmx
2010-06-02 10:30:20:927 1132 a70 Agent * Found 0 updates and 55 categories
in search; evaluated appl. rules of 920 out of 1909 deployed entities
2010-06-02 10:30:20:927 1132 a70 Agent *********
2010-06-02 10:30:20:927 1132 a70 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2010-06-02 10:30:20:927 1132 a70 Agent *************
2010-06-02 10:30:20:927 1132 ae0 AU >>## RESUMED ## AU: Search for updates
[CallId = {14ACA0E0-29F5-464A-A55E-6B8B0E9CA824}]
2010-06-02 10:30:20:927 1132 ae0 AU # 0 updates detected
2010-06-02 10:30:20:927 1132 ae0 AU #########
2010-06-02 10:30:20:927 1132 ae0 AU ## END ## AU: Search for updates
[CallId = {14ACA0E0-29F5-464A-A55E-6B8B0E9CA824}]
2010-06-02 10:30:20:927 1132 ae0 AU #############
2010-06-02 10:30:20:927 1132 ae0 AU Featured notifications is disabled.
2010-06-02 10:30:20:927 1132 ae0 AU AU setting next detection timeout to
2010-06-03 12:11:04
2010-06-02 10:30:20:927 1132 ae0 AU Setting AU scheduled install time to
2010-06-03 07:00:00
2010-06-02 10:30:25:959 1132 a70 Report REPORT EVENT:
{06B6D6DA-3E45-4EC4-BBA1-7F4154FBF873} 2010-06-02 10:30:20:927-0400 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Windows Update Client successfully detected 0
updates.
2010-06-02 10:30:25:959 1132 a70 Report REPORT EVENT:
{A25273D4-1C41-4D54-9885-15AD97769400} 2010-06-02 10:30:20:927-0400 1 156
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2010-06-02 10:32:46:894 1612 4c0 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0400) ===========
2010-06-02 10:32:46:894 1612 4c0 Misc = Process:
C:\WINDOWS\system32\cscript.exe
2010-06-02 10:32:46:894 1612 4c0 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2010-06-02 10:32:46:894 1612 4c0 COMAPI -------------
2010-06-02 10:32:46:894 1612 4c0 COMAPI -- START -- COMAPI: Search
[ClientId = <NULL>]
2010-06-02 10:32:46:894 1612 4c0 COMAPI ---------
2010-06-02 10:32:46:909 1132 a70 Agent *************
2010-06-02 10:32:46:909 1132 a70 Agent ** START ** Agent: Finding updates
[CallerId = ]
2010-06-02 10:32:46:909 1132 a70 Agent *********
2010-06-02 10:32:46:909 1132 a70 Agent * Online = Yes; Ignore download
priority = No
2010-06-02 10:32:46:909 1132 a70 Agent * Criteria = "IsInstalled=0"
2010-06-02 10:32:46:909 1612 4c0 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = <NULL>]
2010-06-02 10:32:46:909 1132 a70 Agent * ServiceID =
{00000000-0000-0000-0000-000000000000} Third party service
2010-06-02 10:32:46:909 1132 a70 Agent * Search Scope = {Machine}
2010-06-02 10:32:47:208 1132 a70 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2010-06-02 10:32:47:208 1132 a70 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://Terminal:8530/ClientWebService/client.asmx
2010-06-02 10:32:54:553 1132 a70 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2010-06-02 10:32:54:553 1132 a70 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://Terminal:8530/ClientWebService/client.asmx
2010-06-02 10:32:55:103 1132 a70 Agent * Found 0 updates and 55 categories
in search; evaluated appl. rules of 920 out of 1909 deployed entities
2010-06-02 10:32:55:103 1132 a70 Agent *********
2010-06-02 10:32:55:103 1132 a70 Agent ** END ** Agent: Finding updates
[CallerId = ]
2010-06-02 10:32:55:103 1132 a70 Agent *************
2010-06-02 10:32:55:119 1612 724 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = <NULL>]
2010-06-02 10:32:55:119 1612 724 COMAPI - Updates found = 0
2010-06-02 10:32:55:119 1612 724 COMAPI ---------
2010-06-02 10:32:55:119 1612 724 COMAPI -- END -- COMAPI: Search
[ClientId = <NULL>]
2010-06-02 10:32:55:119 1612 724 COMAPI -------------
2010-06-02 10:33:00:136 1132 a70 Report REPORT EVENT:
{C93BF192-BB14-49E2-B7BC-99EF3F7E4BE6} 2010-06-02 10:32:55:103-0400 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2010-06-02 10:33:00:136 1132 a70 Report REPORT EVENT:
{3397B9BF-D8EC-4AEC-A6A6-58703732C0C4} 2010-06-02 10:32:55:103-0400 1 156
101 {00000000-0000-0000-0000-000000000000} 0 0 Success Pre-Deployment Check
Reporting client status.
2010-06-02 10:33:05:012 1132 a70 Report Uploading 4 events using cached
cookie, reporting URL =
http://Terminal:8530/ReportingWebService/ReportingWebService.asmx
2010-06-02 10:33:05:012 1132 a70 Report Reporter successfully uploaded 4
events.

[Lawrence Garvin [MVP]]

Post by Jordan
2010-06-02 10:30:13:000 1132 a70 PT Initializing simple targeting cookie,
clientId = 77848638-3ced-4b9b-9bca-6e1d3f6b2f20,
target group = Engineering, DNS name =
engineering-ml2.cambridgetechnology.com
2010-06-02 10:30:20:927 1132 a70 Agent * Found 0 updates and 55
categories in search; evaluated appl. rules of 920 out of 1909 deployed
entities

Based on everything you've stated, there are only two possible scenarios
that I know of that can cause this behavior:

1. The updates are not approved for the Engineering target group.

2. The binary content for those updates is not yet downloaded to the WSUS
Server.

[Jordan]

The Engineering target group has all the updates approved. The other
computers have already been recieving them.

The WSUS server should have all the content because only a week ago some
other computers were added.

Post by Lawrence Garvin [MVP]

Post by Jordan
2010-06-02 10:30:13:000 1132 a70 PT Initializing simple targeting cookie,
clientId = 77848638-3ced-4b9b-9bca-6e1d3f6b2f20,
target group = Engineering, DNS name =
engineering-ml2.cambridgetechnology.com
2010-06-02 10:30:20:927 1132 a70 Agent * Found 0 updates and 55
categories in search; evaluated appl. rules of 920 out of 1909 deployed
entities

Based on everything you've stated, there are only two possible scenarios
1. The updates are not approved for the Engineering target group.
2. The binary content for those updates is not yet downloaded to the WSUS
Server.
--
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2010)
My Blog: http://onsitechsolutions.spaces.live.com
Microsoft WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

[Lawrence Garvin [MVP]]

Post by Jordan
The WSUS server should have all the content because only a week ago some
other computers were added.

"should have" is not a valid and objective diagnostic fact. ;-)

And other computers being added would seem to have nothing to do with
content being downloaded from the Internet to the WSU SServer.

Please *confirm* that the WSUS Server has downloaded 100% of all approved
content.