Unkown for installed status

Discussion:

(too old to reply)

Adam Raff

2006-01-11 20:19:57 UTC

Good Day,

I have another question that just came up. I have been working on my WSUS
server fine tuning what I want to download and I noticed something. On some
of the systems, the status for the update (installed or Needed) says
Unknown. Some of the systems I download via the windows update site but
most of them are systems that I use WSUS to run the updates. What does
Unknown mean in this case?

Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-12 07:27:38 UTC

Permalink

"Unknown" means that the client has not yet reported status to the WSUS
server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on my WSUS
server fine tuning what I want to download and I noticed something. On
some of the systems, the status for the update (installed or Needed) says
Unknown. Some of the systems I download via the windows update site but
most of them are systems that I use WSUS to run the updates. What does
Unknown mean in this case?
Thanks
Adam Raff

Adam Raff

2006-01-13 19:09:06 UTC

Permalink

Ok,

I think I understand that but now it seems that I have another issue that
perhaps relates. After some updates I added Office and Server Packs to my
list. After waiting for some time and looking around I found those in the
update list. Took a little time but I found them. I now have another issue
that perhaps you can help with or point me in the right direction.

When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is right and
how do I tell which
computer needs the SP then?

Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the WSUS
server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on my
WSUS server fine tuning what I want to download and I noticed something.
On some of the systems, the status for the update (installed or Needed)
says Unknown. Some of the systems I download via the windows update site
but most of them are systems that I use WSUS to run the updates. What
does Unknown mean in this case?
Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-14 02:49:16 UTC

Permalink

If the client has properly 'detected' the presence of this update, the
client should have reported either "Not Needed" (which could be an
inaccurate status), "Needed", or "Installed" (if it has been).

If you're getting a status of "Unknown" after 24 hours, this would indicate
something is not working correctly between the WUA and the WSUS server. It
could be that the client is not performing detections at all; it could be
that the client is not querying the WSUS server for status.

It could also be that you only have the -expired- Office SP2 packages on
your WSUS server, in which case it would not be possible for the client to
'detect' status for this update, including reporting an update on the
status.

If you would please post the WindowsUpdate.log for the period of time when
the client /should/ have detected the Office SP2 update, and let's see if we
can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue that
perhaps relates. After some updates I added Office and Server Packs to my
list. After waiting for some time and looking around I found those in the
update list. Took a little time but I found them. I now have another
issue that perhaps you can help with or point me in the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is right and
how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the WSUS
server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on my
WSUS server fine tuning what I want to download and I noticed something.
On some of the systems, the status for the update (installed or Needed)
says Unknown. Some of the systems I download via the windows update
site but most of them are systems that I use WSUS to run the updates.
What does Unknown mean in this case?
Thanks
Adam Raff

Adam Raff

2006-01-15 22:13:48 UTC

Permalink

I am not sure how much to put down so I copied the last day which was today
the 15th. I checked my computer and I did not see any thing talking about
Office SP2 or nothing about any SP at all. I then went into the updates
scrolled down and found the update that says SP2 for Office and that was the
most recent. In that I went into status and found a ton of systems saying
Unknown. Most of these PC are off right now so I am using mine as an
example. I will keep my PC on all night to see what happens. Here is a
copy of my log as you requested. Thanks for the help.

Adam Raff

2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-01-15 13:10:09 1124 214 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2006-01-15 13:10:09 1124 214 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
2006-01-15 13:10:09 1124 214 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing global
settings cache ***********
2006-01-15 13:10:55 1124 214 Agent * WSUS server:
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * WSUS status server:
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
2006-01-15 13:10:56 1124 214 AU # WSUS server: http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every day at
12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes (User
preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking whether
self-update is required ***********
2006-01-15 13:11:03 1124 474 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS name =
adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for scheduled
install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories in
search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing static
reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version = 5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS PLUS
Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates [CallId
= {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
2006-01-15 13:12:03 1124 474 Report REPORT EVENT:
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Agent has finished detecting items.
2006-01-15 13:12:03 1124 474 Report REPORT EVENT:
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached cookie,
reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update, the
client should have reported either "Not Needed" (which could be an
inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the WSUS
server. It could be that the client is not performing detections at all;
it could be that the client is not querying the WSUS server for status.
It could also be that you only have the -expired- Office SP2 packages on
your WSUS server, in which case it would not be possible for the client to
'detect' status for this update, including reporting an update on the
status.
If you would please post the WindowsUpdate.log for the period of time when
the client /should/ have detected the Office SP2 update, and let's see if
we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue that
perhaps relates. After some updates I added Office and Server Packs to
my list. After waiting for some time and looking around I found those in
the update list. Took a little time but I found them. I now have
another issue that perhaps you can help with or point me in the right
direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is right
and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the WSUS
server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on my
WSUS server fine tuning what I want to download and I noticed
something. On some of the systems, the status for the update (installed
or Needed) says Unknown. Some of the systems I download via the
windows update site but most of them are systems that I use WSUS to run
the updates. What does Unknown mean in this case?
Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-16 13:58:39 UTC

Permalink

Looks to me like the client is not detecting =any= updates at all.

It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS name
= adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories in
search

Now, there's another issue that specifically affects Office service packs
and updates. WSUS cannot update a client that has been installed from a
patched Admin Installation Point. The AIP must be OBS (Original Baseline
Source) code. See http://www.wsuswiki.com/officeaips for additional
information and resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was today
the 15th. I checked my computer and I did not see any thing talking about
Office SP2 or nothing about any SP at all. I then went into the updates
scrolled down and found the update that says SP2 for Office and that was
the most recent. In that I went into status and found a ton of systems
saying Unknown. Most of these PC are off right now so I am using mine as
an example. I will keep my PC on all night to see what happens. Here is a
copy of my log as you requested. Thanks for the help.
Adam Raff
5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing global
settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
2006-01-15 13:10:56 1124 214 AU # WSUS server: http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every day
at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes (User
preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS name
= adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for scheduled
install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories in
search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing
static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version = 5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS PLUS
Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update, the
client should have reported either "Not Needed" (which could be an
inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the WSUS
server. It could be that the client is not performing detections at all;
it could be that the client is not querying the WSUS server for status.
It could also be that you only have the -expired- Office SP2 packages on
your WSUS server, in which case it would not be possible for the client
to 'detect' status for this update, including reporting an update on the
status.
If you would please post the WindowsUpdate.log for the period of time
when the client /should/ have detected the Office SP2 update, and let's
see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue
that perhaps relates. After some updates I added Office and Server
Packs to my list. After waiting for some time and looking around I
found those in the update list. Took a little time but I found them. I
now have another issue that perhaps you can help with or point me in the
right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is right
and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the WSUS
server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on my
WSUS server fine tuning what I want to download and I noticed
something. On some of the systems, the status for the update
(installed or Needed) says Unknown. Some of the systems I download
via the windows update site but most of them are systems that I use
WSUS to run the updates. What does Unknown mean in this case?
Thanks
Adam Raff

Adam Raff

2006-01-16 15:34:34 UTC

Permalink

Ok so lets start from the top.

All my computers are in groups I have about eight of them.

Office was not installed from a office share point. It was installed from
CD to the PC. I then ran office update to update the files as needed.

I have not used any of the groups as of this time. When I do an update I
update all the computers at once since none of the computer requires a
certain update.

I have checked the logs on two other systems and they all say the same thing
in that none of the computers are part of groups

all the computers are getting normal updates such as critical and other
stuff. Also I believe Office updates do show up such as Outlook and word
updates but not Service Packs of any kind (Windows or Office)

this computer is not in a group yet!

2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-01-16 07:37:14 1056 734 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2006-01-16 07:37:14 1056 734 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
2006-01-16 07:37:14 1056 734 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing global
settings cache ***********
2006-01-16 07:38:09 1056 734 Agent * WSUS server:
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * WSUS status server:
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:38:09 1056 734 AU # WSUS server: http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every day at
12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes (User
preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS name =
tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached cookie,
reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.

Another user who just recieved an update

2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-01-16 07:17:20 1116 7d0 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2006-01-16 07:17:20 1116 7d0 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
2006-01-16 07:17:20 1116 7d0 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing global
settings cache ***********
2006-01-16 07:18:05 1116 7d0 Agent * WSUS server:
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * WSUS status server:
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
2006-01-16 07:18:06 1116 7d0 AU # WSUS server: http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every day at
12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes (User
preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking whether
self-update is required ***********
2006-01-16 07:18:11 1116 7f0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS name =
martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for scheduled
install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8 categories in
search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing static
reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version = 5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell Computer
Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates [CallId
= {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive to
'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
2006-01-16 07:18:31 1116 554 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for Windows
XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent * Bundles 1 updates:
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-01-16 07:18:31 1092 448 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:18:31 1092 448 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:18:31 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New download job
[UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for update
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New download job
[UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId =
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
2006-01-16 07:18:36 1116 554 Report REPORT EVENT:
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Agent has finished detecting items.
2006-01-16 07:18:36 1116 554 Report REPORT EVENT:
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session to
launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total = 597232,
bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download job
[UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for update
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download job
[UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were already
downloaded and are valid.
2006-01-16 07:18:51 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive to
'Install Approval'
2006-01-16 07:18:56 1116 56c Report REPORT EVENT:
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162 101
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates Success
Content Download Download succeeded.
2006-01-16 07:18:56 1116 56c Report REPORT EVENT:
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Monday, January 16, 2006 at 12:00 PM: - Security Update for
Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-01-16 07:19:06 3800 edc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive = 'Install
Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return =
0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default WU/WSUS UI
plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for sessionId 0x0
to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached cookie,
reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.

thanks for your help in this Lawrence

Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories
in search

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was
today the 15th. I checked my computer and I did not see any thing talking
about Office SP2 or nothing about any SP at all. I then went into the
updates scrolled down and found the update that says SP2 for Office and
that was the most recent. In that I went into status and found a ton of
systems saying Unknown. Most of these PC are off right now so I am using
mine as an example. I will keep my PC on all night to see what happens.
Here is a copy of my log as you requested. Thanks for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every day
at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes (User
preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories
in search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing
static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version = 5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS PLUS
Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update, the
client should have reported either "Not Needed" (which could be an
inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the WSUS
server. It could be that the client is not performing detections at all;
it could be that the client is not querying the WSUS server for status.
It could also be that you only have the -expired- Office SP2 packages on
your WSUS server, in which case it would not be possible for the client
to 'detect' status for this update, including reporting an update on the
status.
If you would please post the WindowsUpdate.log for the period of time
when the client /should/ have detected the Office SP2 update, and let's
see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue
that perhaps relates. After some updates I added Office and Server
Packs to my list. After waiting for some time and looking around I
found those in the update list. Took a little time but I found them.
I now have another issue that perhaps you can help with or point me in
the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is right
and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the
WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on my
WSUS server fine tuning what I want to download and I noticed
something. On some of the systems, the status for the update
(installed or Needed) says Unknown. Some of the systems I download
via the windows update site but most of them are systems that I use
WSUS to run the updates. What does Unknown mean in this case?
Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-18 03:59:40 UTC

Permalink

Okay... so we don't have the Office AIP issue to be concerned with.

To get Service Packs (Windows or Office) you'll need to Check the "Service
Packs" update classification on the Synchronization Options page.

Now, you said that all of your computers are in groups -- eight of them --
yet we both agree the clients are not getting that information. Did you
configure these groups using policy and client-side targeting? Did you
convert the option on the server to use client-side targeting? (The server
uses server-side targeting by default.)

What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what updates
are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was installed from
CD to the PC. I then ran office update to update the files as needed.
I have not used any of the groups as of this time. When I do an update I
update all the computers at once since none of the computer requires a
certain update.
I have checked the logs on two other systems and they all say the same
thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and other
stuff. Also I believe Office updates do show up such as Outlook and word
updates but not Service Packs of any kind (Windows or Office)
this computer is not in a group yet!
5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing global
settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:38:09 1056 734 AU # WSUS server: http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every day
at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes (User
preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS name
= tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing global
settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
2006-01-16 07:18:06 1116 7d0 AU # WSUS server: http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every day
at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes (User
preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS name
= martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for scheduled
install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8 categories in
search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing
static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version = 5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell Computer
Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive to
'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
2006-01-16 07:18:31 1116 554 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:18:31 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId =
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session to
launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total = 597232,
bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were already
downloaded and are valid.
2006-01-16 07:18:51 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive to
'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162 101
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates Success
Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. This computer is currently scheduled to
install these updates on Monday, January 16, 2006 at 12:00 PM: - Security
Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive = 'Install
Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return =
0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default WU/WSUS UI
plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for sessionId
0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories
in search

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was
today the 15th. I checked my computer and I did not see any thing
talking about Office SP2 or nothing about any SP at all. I then went
into the updates scrolled down and found the update that says SP2 for
Office and that was the most recent. In that I went into status and
found a ton of systems saying Unknown. Most of these PC are off right
now so I am using mine as an example. I will keep my PC on all night to
see what happens. Here is a copy of my log as you requested. Thanks for
the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every
day at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes
(User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories
in search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing
static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version = 5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update, the
client should have reported either "Not Needed" (which could be an
inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the
WSUS server. It could be that the client is not performing detections
at all; it could be that the client is not querying the WSUS server for
status.
It could also be that you only have the -expired- Office SP2 packages
on your WSUS server, in which case it would not be possible for the
client to 'detect' status for this update, including reporting an
update on the status.
If you would please post the WindowsUpdate.log for the period of time
when the client /should/ have detected the Office SP2 update, and let's
see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue
that perhaps relates. After some updates I added Office and Server
Packs to my list. After waiting for some time and looking around I
found those in the update list. Took a little time but I found them.
I now have another issue that perhaps you can help with or point me in
the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is right
and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the
WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on
my WSUS server fine tuning what I want to download and I noticed
something. On some of the systems, the status for the update
(installed or Needed) says Unknown. Some of the systems I download
via the windows update site but most of them are systems that I use
WSUS to run the updates. What does Unknown mean in this case?
Thanks
Adam Raff

Adam Raff

2006-01-18 16:10:50 UTC

Permalink

Hi Lawrence,

Please understand that I am not very versed on this and you are speaking I
believe a little over my head so what I will do is answer your questions the
best that I can and I hope then you can explain what I am missing

Now, you said that all of your computers are in groups -- eight of them --
yet we both agree the clients are not getting that information..

Correct

Did you configure these groups using policy and client-side targeting?

What I did here was just create the groups in WSUS and then move the
PC's to those groups. We have a simple police which I did not create, our
consultant did that. The policy was set up when we were doing SUS of which
at this time I have not shut down. (Another Storey there, it is not working
since we upgraded to SP1 on our Server)

Did you convert the option on the server to use client-side targeting? (The
server uses server-side targeting by default.)

Not sure what you mean on this please explain a little bit more.

What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what updates are
reported as "Needed".

Ok this is what I can tell you on this, After checking, all show up with
last date checked as of today the 18th
When I look at Tomxp2 it shows nothing needed which is correct since I
update him via windows update site. MartyXp shows up needing Outlook
critical update 892843 but not any of the office SP nor are they listed
under his computer. Also the Outlook junk mail filter is listed but doesn't
show up as needed which it should be. None of the SP show up.

Setting that I have

Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP

Note: I removed some stuff since we do not use it all. Windows 2003 I do
all my servers manually which is the way I prefer. I will add Exchange and
SQL to the list once I get this fixed so I can see what comes down. I do
not have 64bit stuff so I see no reason to download the stuff

On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs

One I first created this site I only had Critical and Security listed I
later added Service Packs.

I hope this helps and answers your questions

Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the "Service
Packs" update classification on the Synchronization Options page.
Now, you said that all of your computers are in groups -- eight of them --
yet we both agree the clients are not getting that information. Did you
configure these groups using policy and client-side targeting? Did you
convert the option on the server to use client-side targeting? (The server
uses server-side targeting by default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was installed
from CD to the PC. I then ran office update to update the files as
needed.
I have not used any of the groups as of this time. When I do an update I
update all the computers at once since none of the computer requires a
certain update.
I have checked the logs on two other systems and they all say the same
thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and other
stuff. Also I believe Office updates do show up such as Outlook and word
updates but not Service Packs of any kind (Windows or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing Automatic
Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every day
at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes (User
preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS
name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every day
at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes (User
preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS
name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8 categories
in search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing
static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version = 5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell Computer
Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive to
'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
2006-01-16 07:18:31 1116 554 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:18:31 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for UpdateId
= {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId =
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153 101
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session to
launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total = 597232,
bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for UpdateId
= {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
2006-01-16 07:18:51 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive to
'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162 101
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates Success
Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. This computer is currently scheduled to
install these updates on Monday, January 16, 2006 at 12:00 PM: -
Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7},
return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default WU/WSUS UI
plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for sessionId
0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories
in search

Now, there's another issue that specifically affects Office service
packs and updates. WSUS cannot update a client that has been installed
from a patched Admin Installation Point. The AIP must be OBS (Original
Baseline Source) code. See http://www.wsuswiki.com/officeaips for
additional information and resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was
today the 15th. I checked my computer and I did not see any thing
talking about Office SP2 or nothing about any SP at all. I then went
into the updates scrolled down and found the update that says SP2 for
Office and that was the most recent. In that I went into status and
found a ton of systems saying Unknown. Most of these PC are off right
now so I am using mine as an example. I will keep my PC on all night to
see what happens. Here is a copy of my log as you requested. Thanks for
the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every
day at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes
(User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8 categories
in search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing
static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version = 5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update, the
client should have reported either "Not Needed" (which could be an
inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the
WSUS server. It could be that the client is not performing detections
at all; it could be that the client is not querying the WSUS server
for status.
It could also be that you only have the -expired- Office SP2 packages
on your WSUS server, in which case it would not be possible for the
client to 'detect' status for this update, including reporting an
update on the status.
If you would please post the WindowsUpdate.log for the period of time
when the client /should/ have detected the Office SP2 update, and
let's see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue
that perhaps relates. After some updates I added Office and Server
Packs to my list. After waiting for some time and looking around I
found those in the update list. Took a little time but I found them.
I now have another issue that perhaps you can help with or point me
in the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is
right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the
WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on
my WSUS server fine tuning what I want to download and I noticed
something. On some of the systems, the status for the update
(installed or Needed) says Unknown. Some of the systems I download
via the windows update site but most of them are systems that I use
WSUS to run the updates. What does Unknown mean in this case?
Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-21 16:57:13 UTC

Permalink

Post by Adam Raff
Did you configure these groups using policy and client-side targeting?
What I did here was just create the groups in WSUS and then move the
PC's to those groups.

That would be server-side targeting.

Post by Adam Raff
We have a simple police which I did not create, our consultant did that.
The policy was set up when we were doing SUS of which at this time I have
not shut down. (Another Storey there, it is not working since we upgraded
to SP1 on our Server)

You will want to look at updating/upgrading that policy to provide for the
new capabilities available when using WSUS.

Post by Adam Raff
Did you convert the option on the server to use client-side targeting?
(The server uses server-side targeting by default.)
Not sure what you mean on this please explain a little bit more.

It's a moot question, since you're assigning client group membership at the
server. There's an option on the server to use Group Policy to assign group
membership. It's covered in the WSUS Deployment Guide.

Post by Adam Raff
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what updates
are reported as "Needed".
Ok this is what I can tell you on this, After checking, all show up
with last date checked as of today the 18th
When I look at Tomxp2 it shows nothing needed which is correct since I
update him via windows update site. MartyXp shows up needing Outlook
critical update 892843 but not any of the office SP nor are they listed
under his computer. Also the Outlook junk mail filter is listed but
doesn't show up as needed which it should be. None of the SP show up.

Okay... so where is the "Unknown" status appearing???

That was the original question of this thread, correct?

As for the updates to 'martyxp', the issue would appear to be updates that
should be detected, are not being detected. Are those updatse approved for
detection in the group that 'martyxp' is assigned to? Is 'martyxp' actually
querying the correct group? This information can be found in the
%windir%\WindowsUpdate.log.

Post by Adam Raff
Setting that I have
Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP
Note: I removed some stuff since we do not use it all. Windows 2003 I do
all my servers manually which is the way I prefer. I will add Exchange
and SQL to the list once I get this fixed so I can see what comes down. I
do not have 64bit stuff so I see no reason to download the stuff
On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs
One I first created this site I only had Critical and Security listed I
later added Service Packs.
I hope this helps and answers your questions
Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the
"Service Packs" update classification on the Synchronization Options
page.
Now, you said that all of your computers are in groups -- eight of
them -- yet we both agree the clients are not getting that information.
Did you configure these groups using policy and client-side targeting?
Did you convert the option on the server to use client-side targeting?
(The server uses server-side targeting by default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was installed
from CD to the PC. I then ran office update to update the files as
needed.
I have not used any of the groups as of this time. When I do an update
I update all the computers at once since none of the computer requires a
certain update.
I have checked the logs on two other systems and they all say the same
thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and other
stuff. Also I believe Office updates do show up such as Outlook and
word updates but not Service Packs of any kind (Windows or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing Automatic
Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS
name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS
name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8 categories
in search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing
static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version = 5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell Computer
Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive to
'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
2006-01-16 07:18:31 1116 554 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:18:31 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for UpdateId
= {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId =
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session to
launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total =
597232, bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for UpdateId
= {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is download
full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
2006-01-16 07:18:51 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive to
'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162
101 {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates
Success Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. This computer is currently scheduled to
install these updates on Monday, January 16, 2006 at 12:00 PM: -
Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7},
return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default WU/WSUS
UI plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for sessionId
0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search

Now, there's another issue that specifically affects Office service
packs and updates. WSUS cannot update a client that has been installed
from a patched Admin Installation Point. The AIP must be OBS (Original
Baseline Source) code. See http://www.wsuswiki.com/officeaips for
additional information and resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was
today the 15th. I checked my computer and I did not see any thing
talking about Office SP2 or nothing about any SP at all. I then went
into the updates scrolled down and found the update that says SP2 for
Office and that was the most recent. In that I went into status and
found a ton of systems saying Unknown. Most of these PC are off right
now so I am using mine as an example. I will keep my PC on all night
to see what happens. Here is a copy of my log as you requested. Thanks
for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every
day at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes
(User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing
static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version =
5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update,
the client should have reported either "Not Needed" (which could be
an inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the
WSUS server. It could be that the client is not performing detections
at all; it could be that the client is not querying the WSUS server
for status.
It could also be that you only have the -expired- Office SP2 packages
on your WSUS server, in which case it would not be possible for the
client to 'detect' status for this update, including reporting an
update on the status.
If you would please post the WindowsUpdate.log for the period of time
when the client /should/ have detected the Office SP2 update, and
let's see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another issue
that perhaps relates. After some updates I added Office and Server
Packs to my list. After waiting for some time and looking around I
found those in the update list. Took a little time but I found
them. I now have another issue that perhaps you can help with or
point me in the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is
right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the
WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working on
my WSUS server fine tuning what I want to download and I noticed
something. On some of the systems, the status for the update
(installed or Needed) says Unknown. Some of the systems I
download via the windows update site but most of them are systems
that I use WSUS to run the updates. What does Unknown mean in this
case?
Thanks
Adam Raff

Adam Raff

2006-01-28 22:28:02 UTC

Permalink

Hi Lawrence,

Sorry for the delay in this, have been busy in other projects and just got
around looking at this again.
----
You will want to look at updating/upgrading that policy to provide for the
new capabilities available when using WSUS.
The policy was updated from what I know, I asked my consultant and he
said that we are using the newest policy or Template for WSUS
-----
Okay... so where is the "Unknown" status appearing
Well I feel like a fool but I am learning as I go so here it is.
After changing some views I found the Service Packs finally here are my
set views
Product & Classification - All Updates
Approval - All Updates
Synchronized - Any Time

I now see the Service Pack with these setting but when I go and look at the
bottom and view the detail, Status and revision tabs and click on the Status
tab I see the unknown for the computers. It seems that the computers don't
know that they need the update? For instance my computer which is AdamXP
has service Pack 2 installed but the readout says that it is unknown.
-----
As for the updates to 'martyxp', the issue would appear to be updates that
should be detected, are not being detected. Are those updates approved for
detection in the group that 'martyxp' is assigned to? Is 'martyxp' actually
querying the correct group? This information can be found in the
%windir%\WindowsUpdate.log.
Even through I put the computers into groups I have not done anything
about those groups in setting. I have been using the default install for
everything as I do with the detect. All the other updates are being found
except for the Service Packs. If there is a setting that I need to change
can you let me know what it is or where to look?

Thanks for your help in this and your understanding about us newbie's
Adam Raff

Post by Lawrence Garvin (MVP)

Post by Adam Raff
Did you configure these groups using policy and client-side targeting?
What I did here was just create the groups in WSUS and then move the
PC's to those groups.

That would be server-side targeting.

You will want to look at updating/upgrading that policy to provide for the
new capabilities available when using WSUS.

It's a moot question, since you're assigning client group membership at
the server. There's an option on the server to use Group Policy to assign
group membership. It's covered in the WSUS Deployment Guide.

Okay... so where is the "Unknown" status appearing???
That was the original question of this thread, correct?
As for the updates to 'martyxp', the issue would appear to be updates that
should be detected, are not being detected. Are those updatse approved for
detection in the group that 'martyxp' is assigned to? Is 'martyxp'
actually querying the correct group? This information can be found in the
%windir%\WindowsUpdate.log.

Post by Adam Raff
Setting that I have
Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP
Note: I removed some stuff since we do not use it all. Windows 2003 I do
all my servers manually which is the way I prefer. I will add Exchange
and SQL to the list once I get this fixed so I can see what comes down.
I do not have 64bit stuff so I see no reason to download the stuff
On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs
One I first created this site I only had Critical and Security listed I
later added Service Packs.
I hope this helps and answers your questions
Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the
"Service Packs" update classification on the Synchronization Options
page.
Now, you said that all of your computers are in groups -- eight of
them -- yet we both agree the clients are not getting that information.
Did you configure these groups using policy and client-side targeting?
Did you convert the option on the server to use client-side targeting?
(The server uses server-side targeting by default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was installed
from CD to the PC. I then ran office update to update the files as
needed.
I have not used any of the groups as of this time. When I do an update
I update all the computers at once since none of the computer requires
a certain update.
I have checked the logs on two other systems and they all say the same
thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and other
stuff. Also I believe Office updates do show up such as Outlook and
word updates but not Service Packs of any kind (Windows or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing Automatic
Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS
name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking whether
self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS
name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8 categories
in search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing
static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version = 5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell Computer
Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive to
'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
2006-01-16 07:18:31 1116 554 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:18:31 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is
download full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId =
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session
to launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total =
597232, bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is
download full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
2006-01-16 07:18:51 1092 448 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed to
update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive to
'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162
101 {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates
Success Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are
downloaded and ready for installation. This computer is currently
scheduled to install these updates on Monday, January 16, 2006 at 12:00
PM: - Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7},
return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default WU/WSUS
UI plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for
sessionId 0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search

Now, there's another issue that specifically affects Office service
packs and updates. WSUS cannot update a client that has been installed
from a patched Admin Installation Point. The AIP must be OBS (Original
Baseline Source) code. See http://www.wsuswiki.com/officeaips for
additional information and resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was
today the 15th. I checked my computer and I did not see any thing
talking about Office SP2 or nothing about any SP at all. I then went
into the updates scrolled down and found the update that says SP2 for
Office and that was the most recent. In that I went into status and
found a ton of systems saying Unknown. Most of these PC are off right
now so I am using mine as an example. I will keep my PC on all night
to see what happens. Here is a copy of my log as you requested.
Thanks for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
2006-01-15 13:10:56 1124 214 AU # Scheduled install day/time: Every
day at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes
(User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting cookie,
clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target group = , DNS
name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search
2006-01-15 13:11:58 1124 474 Report *********** Report: Initializing
static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version =
5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update,
the client should have reported either "Not Needed" (which could be
an inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the
WSUS server. It could be that the client is not performing
detections at all; it could be that the client is not querying the
WSUS server for status.
It could also be that you only have the -expired- Office SP2
packages on your WSUS server, in which case it would not be possible
for the client to 'detect' status for this update, including
reporting an update on the status.
If you would please post the WindowsUpdate.log for the period of
time when the client /should/ have detected the Office SP2 update,
and let's see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another
issue that perhaps relates. After some updates I added Office and
Server Packs to my list. After waiting for some time and looking
around I found those in the update list. Took a little time but I
found them. I now have another issue that perhaps you can help with
or point me in the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is
right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to the
WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working
on my WSUS server fine tuning what I want to download and I
noticed something. On some of the systems, the status for the
update (installed or Needed) says Unknown. Some of the systems I
download via the windows update site but most of them are systems
that I use WSUS to run the updates. What does Unknown mean in
this case?
Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-29 05:44:46 UTC

Permalink

Simply stated, "unknown" comes about because the client has not performed a
detection cycle since the update was approved, or the client is unable to
report status about that specific update.

Post by Adam Raff
Hi Lawrence,
Sorry for the delay in this, have been busy in other projects and just got
around looking at this again.
----
You will want to look at updating/upgrading that policy to provide for the
new capabilities available when using WSUS.
The policy was updated from what I know, I asked my consultant and he
said that we are using the newest policy or Template for WSUS
-----
Okay... so where is the "Unknown" status appearing
Well I feel like a fool but I am learning as I go so here it is.
After changing some views I found the Service Packs finally here are my
set views
Product & Classification - All Updates
Approval - All Updates
Synchronized - Any Time
I now see the Service Pack with these setting but when I go and look at
the bottom and view the detail, Status and revision tabs and click on the
Status tab I see the unknown for the computers. It seems that the
computers don't know that they need the update? For instance my computer
which is AdamXP has service Pack 2 installed but the readout says that it
is unknown.
-----
As for the updates to 'martyxp', the issue would appear to be updates that
should be detected, are not being detected. Are those updates approved for
detection in the group that 'martyxp' is assigned to? Is 'martyxp'
actually querying the correct group? This information can be found in the
%windir%\WindowsUpdate.log.
Even through I put the computers into groups I have not done anything
about those groups in setting. I have been using the default install for
everything as I do with the detect. All the other updates are being found
except for the Service Packs. If there is a setting that I need to change
can you let me know what it is or where to look?
Thanks for your help in this and your understanding about us newbie's
Adam Raff

Post by Lawrence Garvin (MVP)

Post by Adam Raff
Did you configure these groups using policy and client-side targeting?
What I did here was just create the groups in WSUS and then move the
PC's to those groups.

That would be server-side targeting.

Post by Adam Raff
We have a simple police which I did not create, our consultant did that.
The policy was set up when we were doing SUS of which at this time I
have not shut down. (Another Storey there, it is not working since we
upgraded to SP1 on our Server)

You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.

It's a moot question, since you're assigning client group membership at
the server. There's an option on the server to use Group Policy to assign
group membership. It's covered in the WSUS Deployment Guide.

Post by Adam Raff
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what updates
are reported as "Needed".
Ok this is what I can tell you on this, After checking, all show up
with last date checked as of today the 18th
When I look at Tomxp2 it shows nothing needed which is correct since
I update him via windows update site. MartyXp shows up needing Outlook
critical update 892843 but not any of the office SP nor are they listed
under his computer. Also the Outlook junk mail filter is listed but
doesn't show up as needed which it should be. None of the SP show up.

Okay... so where is the "Unknown" status appearing???
That was the original question of this thread, correct?
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updatse
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.

Post by Adam Raff
Setting that I have
Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP
Note: I removed some stuff since we do not use it all. Windows 2003 I
do all my servers manually which is the way I prefer. I will add
Exchange and SQL to the list once I get this fixed so I can see what
comes down. I do not have 64bit stuff so I see no reason to download the
stuff
On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs
One I first created this site I only had Critical and Security listed I
later added Service Packs.
I hope this helps and answers your questions
Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the
"Service Packs" update classification on the Synchronization Options
page.
Now, you said that all of your computers are in groups -- eight of
them -- yet we both agree the clients are not getting that
information. Did you configure these groups using policy and
client-side targeting? Did you convert the option on the server to use
client-side targeting? (The server uses server-side targeting by
default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was installed
from CD to the PC. I then ran office update to update the files as
needed.
I have not used any of the groups as of this time. When I do an
update I update all the computers at once since none of the computer
requires a certain update.
I have checked the logs on two other systems and they all say the same
thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and
other stuff. Also I believe Office updates do show up such as Outlook
and word updates but not Service Packs of any kind (Windows or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing
Automatic Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS
name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS
name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8
categories in search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing
static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version =
5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell Computer
Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive to
'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
2006-01-16 07:18:31 1116 554 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed
to update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is
download full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId =
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session
to launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total =
597232, bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is
download full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed
to update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive to
'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162
101 {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates
Success Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Content Install Installation Ready: The following updates are
downloaded and ready for installation. This computer is currently
scheduled to install these updates on Monday, January 16, 2006 at
12:00 PM: - Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default WU/WSUS
UI plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for
sessionId 0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search

Now, there's another issue that specifically affects Office service
packs and updates. WSUS cannot update a client that has been
installed from a patched Admin Installation Point. The AIP must be
OBS (Original Baseline Source) code. See
http://www.wsuswiki.com/officeaips for additional information and
resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which was
today the 15th. I checked my computer and I did not see any thing
talking about Office SP2 or nothing about any SP at all. I then went
into the updates scrolled down and found the update that says SP2 for
Office and that was the most recent. In that I went into status and
found a ton of systems saying Unknown. Most of these PC are off
right now so I am using mine as an example. I will keep my PC on all
night to see what happens. Here is a copy of my log as you requested.
Thanks for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout to
2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
Every day at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes
(User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search
Initializing static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version =
5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout to
2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1
153 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update,
the client should have reported either "Not Needed" (which could be
an inaccurate status), "Needed", or "Installed" (if it has been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and the
WSUS server. It could be that the client is not performing
detections at all; it could be that the client is not querying the
WSUS server for status.
It could also be that you only have the -expired- Office SP2
packages on your WSUS server, in which case it would not be
possible for the client to 'detect' status for this update,
including reporting an update on the status.
If you would please post the WindowsUpdate.log for the period of
time when the client /should/ have detected the Office SP2 update,
and let's see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another
issue that perhaps relates. After some updates I added Office and
Server Packs to my list. After waiting for some time and looking
around I found those in the update list. Took a little time but I
found them. I now have another issue that perhaps you can help
with or point me in the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the computers and
click on one of the computers and then see what updates are installed I do
not see any of the SP in the list (office or windows). Which is
right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to
the WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working
on my WSUS server fine tuning what I want to download and I
noticed something. On some of the systems, the status for the
update (installed or Needed) says Unknown. Some of the systems
I download via the windows update site but most of them are
systems that I use WSUS to run the updates. What does Unknown
mean in this case?
Thanks
Adam Raff

Adam Raff

2006-01-29 22:04:30 UTC

Permalink

Ok

If it is unable to report status about the specific update how will it know
to install said update? Is there something that I need to do since it is
not seeing any of the office or Windows SP.

Adam Raff

Post by Lawrence Garvin (MVP)
Simply stated, "unknown" comes about because the client has not performed
a detection cycle since the update was approved, or the client is unable
to report status about that specific update.

Post by Adam Raff
Hi Lawrence,
Sorry for the delay in this, have been busy in other projects and just
got around looking at this again.
----
You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.
The policy was updated from what I know, I asked my consultant and he
said that we are using the newest policy or Template for WSUS
-----
Okay... so where is the "Unknown" status appearing
Well I feel like a fool but I am learning as I go so here it is.
After changing some views I found the Service Packs finally here are
my set views
Product & Classification - All Updates
Approval - All Updates
Synchronized - Any Time
I now see the Service Pack with these setting but when I go and look at
the bottom and view the detail, Status and revision tabs and click on the
Status tab I see the unknown for the computers. It seems that the
computers don't know that they need the update? For instance my computer
which is AdamXP has service Pack 2 installed but the readout says that it
is unknown.
-----
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updates
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.
Even through I put the computers into groups I have not done anything
about those groups in setting. I have been using the default install for
everything as I do with the detect. All the other updates are being
found except for the Service Packs. If there is a setting that I need to
change can you let me know what it is or where to look?
Thanks for your help in this and your understanding about us newbie's
Adam Raff

Post by Lawrence Garvin (MVP)

Post by Adam Raff
Did you configure these groups using policy and client-side targeting?
What I did here was just create the groups in WSUS and then move the
PC's to those groups.

That would be server-side targeting.

Post by Adam Raff
We have a simple police which I did not create, our consultant did
that. The policy was set up when we were doing SUS of which at this
time I have not shut down. (Another Storey there, it is not working
since we upgraded to SP1 on our Server)

You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.

It's a moot question, since you're assigning client group membership at
the server. There's an option on the server to use Group Policy to
assign group membership. It's covered in the WSUS Deployment Guide.

Post by Adam Raff
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".
Ok this is what I can tell you on this, After checking, all show up
with last date checked as of today the 18th
When I look at Tomxp2 it shows nothing needed which is correct since
I update him via windows update site. MartyXp shows up needing Outlook
critical update 892843 but not any of the office SP nor are they listed
under his computer. Also the Outlook junk mail filter is listed but
doesn't show up as needed which it should be. None of the SP show up.

Okay... so where is the "Unknown" status appearing???
That was the original question of this thread, correct?
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updatse
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.

Post by Adam Raff
Setting that I have
Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP
Note: I removed some stuff since we do not use it all. Windows 2003 I
do all my servers manually which is the way I prefer. I will add
Exchange and SQL to the list once I get this fixed so I can see what
comes down. I do not have 64bit stuff so I see no reason to download
the stuff
On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs
One I first created this site I only had Critical and Security listed I
later added Service Packs.
I hope this helps and answers your questions
Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the
"Service Packs" update classification on the Synchronization Options
page.
Now, you said that all of your computers are in groups -- eight of
them -- yet we both agree the clients are not getting that
information. Did you configure these groups using policy and
client-side targeting? Did you convert the option on the server to use
client-side targeting? (The server uses server-side targeting by
default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was installed
from CD to the PC. I then ran office update to update the files as
needed.
I have not used any of the groups as of this time. When I do an
update I update all the computers at once since none of the computer
requires a certain update.
I have checked the logs on two other systems and they all say the
same thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and
other stuff. Also I believe Office updates do show up such as
Outlook and word updates but not Service Packs of any kind (Windows
or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing
Automatic Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
2006-01-16 07:38:09 1056 734 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting cookie,
clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target group = , DNS
name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
2006-01-16 07:18:06 1116 7d0 AU # Scheduled install day/time: Every
day at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting cookie,
clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target group = , DNS
name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8
categories in search
2006-01-16 07:18:31 1116 7f0 Report *********** Report: Initializing
static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version =
5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell
Computer Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive
to 'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
Downloading updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed
to update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is
download full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId
= {DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1 153
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable session
to launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total =
597232, bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for download
handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action is
download full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed
to update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download update
[UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}, succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive
to 'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1 162
101 {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0 AutomaticUpdates
Success Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1 188
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Content Install Installation Ready: The following updates are
downloaded and ready for installation. This computer is currently
scheduled to install these updates on Monday, January 16, 2006 at
12:00 PM: - Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default
WU/WSUS UI plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for
sessionId 0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search

Now, there's another issue that specifically affects Office service
packs and updates. WSUS cannot update a client that has been
installed from a patched Admin Installation Point. The AIP must be
OBS (Original Baseline Source) code. See
http://www.wsuswiki.com/officeaips for additional information and
resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which
was today the 15th. I checked my computer and I did not see any
thing talking about Office SP2 or nothing about any SP at all. I
then went into the updates scrolled down and found the update that
says SP2 for Office and that was the most recent. In that I went
into status and found a ton of systems saying Unknown. Most of
these PC are off right now so I am using mine as an example. I will
keep my PC on all night to see what happens. Here is a copy of my
log as you requested. Thanks for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-15 13:10:55 1124 214 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout
to 2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
Every day at 12:00
2006-01-15 13:10:56 1124 214 AU # Auto-install minor updates: Yes
(User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search
Initializing static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version =
5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM
BIOS PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for updates
[CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout
to 2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1
153 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this update,
the client should have reported either "Not Needed" (which could
be an inaccurate status), "Needed", or "Installed" (if it has
been).
If you're getting a status of "Unknown" after 24 hours, this would
indicate something is not working correctly between the WUA and
the WSUS server. It could be that the client is not performing
detections at all; it could be that the client is not querying the
WSUS server for status.
It could also be that you only have the -expired- Office SP2
packages on your WSUS server, in which case it would not be
possible for the client to 'detect' status for this update,
including reporting an update on the status.
If you would please post the WindowsUpdate.log for the period of
time when the client /should/ have detected the Office SP2 update,
and let's see if we can see what the client is actually doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another
issue that perhaps relates. After some updates I added Office
and Server Packs to my list. After waiting for some time and
looking around I found those in the update list. Took a little
time but I found them. I now have another issue that perhaps you
can help with or point me in the right direction.
When I click on the updates to see all the updates and then click on the
Office SP2 and then look at the computers to see what computer needs SP2
I see all the computers show up as Unknown. When I go to the
computers and
click on one of the computers and then see what updates are
installed I do
not see any of the SP in the list (office or windows). Which is
right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to
the WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been working
on my WSUS server fine tuning what I want to download and I
noticed something. On some of the systems, the status for the
update (installed or Needed) says Unknown. Some of the systems
I download via the windows update site but most of them are
systems that I use WSUS to run the updates. What does Unknown
mean in this case?
Thanks
Adam Raff

Lawrence Garvin (MVP)

2006-01-29 23:24:50 UTC

Permalink

Post by Adam Raff
Ok
If it is unable to report status about the specific update how will it
know to install said update?

It won't. If the status has been 'unknown' for more than 22 hours, you have
a /problem/, and it requires troubleshooting.

Post by Adam Raff
Is there something that I need to do since it is not seeing any of the
office or Windows SP.

Yep... find out why. :-)

Let's start by doing this, and we'll go from there:

(1) Restart the Automatic Updates service on the client.

(2) Wait 30 minutes.

(3) Post the last 30 minutes (starting with the service restart) of the
WindowsUpdate.log.

First objective is to try to determine why the client is not 'detecting' the
availability of the updates.

Post by Adam Raff
Adam Raff

Post by Adam Raff
Hi Lawrence,
Sorry for the delay in this, have been busy in other projects and just
got around looking at this again.
----
You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.
The policy was updated from what I know, I asked my consultant and he
said that we are using the newest policy or Template for WSUS
-----
Okay... so where is the "Unknown" status appearing
Well I feel like a fool but I am learning as I go so here it is.
After changing some views I found the Service Packs finally here are
my set views
Product & Classification - All Updates
Approval - All Updates
Synchronized - Any Time
I now see the Service Pack with these setting but when I go and look at
the bottom and view the detail, Status and revision tabs and click on
the Status tab I see the unknown for the computers. It seems that the
computers don't know that they need the update? For instance my
computer which is AdamXP has service Pack 2 installed but the readout
says that it is unknown.
-----
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updates
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.
Even through I put the computers into groups I have not done anything
about those groups in setting. I have been using the default install
for everything as I do with the detect. All the other updates are being
found except for the Service Packs. If there is a setting that I need
to change can you let me know what it is or where to look?
Thanks for your help in this and your understanding about us newbie's
Adam Raff

Post by Lawrence Garvin (MVP)

Post by Adam Raff
Did you configure these groups using policy and client-side targeting?
What I did here was just create the groups in WSUS and then move
the PC's to those groups.

That would be server-side targeting.

Post by Adam Raff
We have a simple police which I did not create, our consultant did
that. The policy was set up when we were doing SUS of which at this
time I have not shut down. (Another Storey there, it is not working
since we upgraded to SP1 on our Server)

You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.

Post by Adam Raff
Did you convert the option on the server to use client-side
targeting? (The server uses server-side targeting by default.)
Not sure what you mean on this please explain a little bit more.

It's a moot question, since you're assigning client group membership at
the server. There's an option on the server to use Group Policy to
assign group membership. It's covered in the WSUS Deployment Guide.

Post by Adam Raff
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".
Ok this is what I can tell you on this, After checking, all show up
with last date checked as of today the 18th
When I look at Tomxp2 it shows nothing needed which is correct
since I update him via windows update site. MartyXp shows up needing
Outlook critical update 892843 but not any of the office SP nor are
they listed under his computer. Also the Outlook junk mail filter is
listed but doesn't show up as needed which it should be. None of the
SP show up.

Okay... so where is the "Unknown" status appearing???
That was the original question of this thread, correct?
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updatse
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.

Post by Adam Raff
Setting that I have
Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP
Note: I removed some stuff since we do not use it all. Windows 2003 I
do all my servers manually which is the way I prefer. I will add
Exchange and SQL to the list once I get this fixed so I can see what
comes down. I do not have 64bit stuff so I see no reason to download
the stuff
On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs
One I first created this site I only had Critical and Security listed
I later added Service Packs.
I hope this helps and answers your questions
Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the
"Service Packs" update classification on the Synchronization Options
page.
Now, you said that all of your computers are in groups -- eight of
them -- yet we both agree the clients are not getting that
information. Did you configure these groups using policy and
client-side targeting? Did you convert the option on the server to
use client-side targeting? (The server uses server-side targeting by
default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was
installed from CD to the PC. I then ran office update to update the
files as needed.
I have not used any of the groups as of this time. When I do an
update I update all the computers at once since none of the computer
requires a certain update.
I have checked the logs on two other systems and they all say the
same thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and
other stuff. Also I believe Office updates do show up such as
Outlook and word updates but not Service Packs of any kind (Windows
or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing
Automatic Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
Every day at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting
cookie, clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target
group = , DNS name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout to
2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
Every day at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting
cookie, clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target
group = , DNS name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8
categories in search
Initializing static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version =
5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell
Computer Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout to
2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive
to 'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
Downloading updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update for
Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:31 1092 448 DtaStor WARNING: Update Service: Failed
to update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for
download handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action
is download full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized, JobId
= {DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1
153 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable
session to launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total =
597232, bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for
download handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request for
update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action
is download full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100]
***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-01-16 07:18:51 1092 448 DtaStor WARNING: Update Service: Failed
to update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download
update [UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B},
succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive
to 'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1
162 101 {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0
AutomaticUpdates Success Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1
188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Content Install Installation Ready: The following updates
are downloaded and ready for installation. This computer is
currently scheduled to install these updates on Monday, January 16,
2006 at 12:00 PM: - Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default
WU/WSUS UI plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for
sessionId 0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting the

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search

Now, there's another issue that specifically affects Office service
packs and updates. WSUS cannot update a client that has been
installed from a patched Admin Installation Point. The AIP must be
OBS (Original Baseline Source) code. See
http://www.wsuswiki.com/officeaips for additional information and
resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which
was today the 15th. I checked my computer and I did not see any
thing talking about Office SP2 or nothing about any SP at all. I
then went into the updates scrolled down and found the update that
says SP2 for Office and that was the most recent. In that I went
into status and found a ton of systems saying Unknown. Most of
these PC are off right now so I am using mine as an example. I
will keep my PC on all night to see what happens. Here is a copy of
my log as you requested. Thanks for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
2006-01-15 13:10:09 1124 214 Service ** START ** Service: Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
Initializing Windows Update Agent ***********
Initializing global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0 downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout
to 2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
Every day at 12:00
Yes (User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search
Initializing static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version =
5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM
BIOS PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout
to 2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0
AutomaticUpdates Success Software Synchronization Agent has
finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1
153 101 {00000000-0000-0000-0000-000000000000} 0 0
AutomaticUpdates Success Pre-Deployment Check Reporting client
status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using
cached cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully uploaded
2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this
update, the client should have reported either "Not Needed"
(which could be an inaccurate status), "Needed", or "Installed"
(if it has been).
If you're getting a status of "Unknown" after 24 hours, this
would indicate something is not working correctly between the WUA
and the WSUS server. It could be that the client is not
performing detections at all; it could be that the client is not
querying the WSUS server for status.
It could also be that you only have the -expired- Office SP2
packages on your WSUS server, in which case it would not be
possible for the client to 'detect' status for this update,
including reporting an update on the status.
If you would please post the WindowsUpdate.log for the period of
time when the client /should/ have detected the Office SP2
update, and let's see if we can see what the client is actually
doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another
issue that perhaps relates. After some updates I added Office
and Server Packs to my list. After waiting for some time and
looking around I found those in the update list. Took a little
time but I found them. I now have another issue that perhaps you
can help with or point me in the right direction.
When I click on the updates to see all the updates and then
click on the
Office SP2 and then look at the computers to see what computer
needs SP2
I see all the computers show up as Unknown. When I go to the
computers and
click on one of the computers and then see what updates are
installed I do
not see any of the SP in the list (office or windows). Which is
right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to
the WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been
working on my WSUS server fine tuning what I want to download
and I noticed something. On some of the systems, the status
for the update (installed or Needed) says Unknown. Some of
the systems I download via the windows update site but most of
them are systems that I use WSUS to run the updates. What does
Unknown mean in this case?
Thanks
Adam Raff

Adam Raff

2006-01-30 17:31:38 UTC

Permalink

Hi Lawrence,

I stopped and restarted my services at 9:00am and I waited until 10:00am to
get this to you. I believe that I update later in the day. Just to give
you further info this is how my PC is set up

Automatic Updates - Started and Automatic
Background - Manual

I have local admin rights on my desktop

2006-01-30 09:00:42 1120 99c Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-01-30 09:00:42 1120 99c Agent *********** Agent: Initializing global
settings cache ***********
2006-01-30 09:00:42 1120 99c Agent * WSUS server:
http://hsserver.hspop.net
2006-01-30 09:00:42 1120 99c Agent * WSUS status server:
http://hsserver.hspop.net
2006-01-30 09:00:42 1120 99c Agent * Target group: (Unassigned Computers)
2006-01-30 09:00:42 1120 99c Agent * Windows Update access disabled: No
2006-01-30 09:00:42 1120 99c DnldMgr Download manager restoring 0 downloads
2006-01-30 09:00:42 1120 99c AU ########### AU: Initializing Automatic
Updates ###########
2006-01-30 09:00:42 1120 99c AU # WSUS server: http://hsserver.hspop.net
2006-01-30 09:00:42 1120 99c AU # Detection frequency: 22
2006-01-30 09:00:42 1120 99c AU # Approval type: Scheduled (Policy)
2006-01-30 09:00:42 1120 99c AU # Scheduled install day/time: Every day at
12:00
2006-01-30 09:00:42 1120 99c AU # Auto-install minor updates: Yes (User
preference)

Post by Lawrence Garvin (MVP)

Post by Adam Raff
Ok
If it is unable to report status about the specific update how will it
know to install said update?

It won't. If the status has been 'unknown' for more than 22 hours, you
have a /problem/, and it requires troubleshooting.

Post by Adam Raff
Is there something that I need to do since it is not seeing any of the
office or Windows SP.

Yep... find out why. :-)
(1) Restart the Automatic Updates service on the client.
(2) Wait 30 minutes.
(3) Post the last 30 minutes (starting with the service restart) of the
WindowsUpdate.log.
First objective is to try to determine why the client is not 'detecting'
the availability of the updates.

Post by Adam Raff
Adam Raff

Post by Lawrence Garvin (MVP)
Simply stated, "unknown" comes about because the client has not
performed a detection cycle since the update was approved, or the client
is unable to report status about that specific update.

Post by Adam Raff
Hi Lawrence,
Sorry for the delay in this, have been busy in other projects and just
got around looking at this again.
----
You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.
The policy was updated from what I know, I asked my consultant and
he said that we are using the newest policy or Template for WSUS
-----
Okay... so where is the "Unknown" status appearing
Well I feel like a fool but I am learning as I go so here it is.
After changing some views I found the Service Packs finally here are
my set views
Product & Classification - All Updates
Approval - All Updates
Synchronized - Any Time
I now see the Service Pack with these setting but when I go and look at
the bottom and view the detail, Status and revision tabs and click on
the Status tab I see the unknown for the computers. It seems that the
computers don't know that they need the update? For instance my
computer which is AdamXP has service Pack 2 installed but the readout
says that it is unknown.
-----
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updates
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.
Even through I put the computers into groups I have not done
anything about those groups in setting. I have been using the default
install for everything as I do with the detect. All the other updates
are being found except for the Service Packs. If there is a setting
that I need to change can you let me know what it is or where to look?
Thanks for your help in this and your understanding about us newbie's
Adam Raff

Post by Lawrence Garvin (MVP)

Post by Adam Raff
Did you configure these groups using policy and client-side targeting?
What I did here was just create the groups in WSUS and then move
the PC's to those groups.

That would be server-side targeting.

Post by Adam Raff
We have a simple police which I did not create, our consultant did
that. The policy was set up when we were doing SUS of which at this
time I have not shut down. (Another Storey there, it is not working
since we upgraded to SP1 on our Server)

You will want to look at updating/upgrading that policy to provide for
the new capabilities available when using WSUS.

Post by Adam Raff
Did you convert the option on the server to use client-side
targeting? (The server uses server-side targeting by default.)
Not sure what you mean on this please explain a little bit more.

It's a moot question, since you're assigning client group membership
at the server. There's an option on the server to use Group Policy to
assign group membership. It's covered in the WSUS Deployment Guide.

Post by Adam Raff
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".
Ok this is what I can tell you on this, After checking, all show
up with last date checked as of today the 18th
When I look at Tomxp2 it shows nothing needed which is correct
since I update him via windows update site. MartyXp shows up needing
Outlook critical update 892843 but not any of the office SP nor are
they listed under his computer. Also the Outlook junk mail filter is
listed but doesn't show up as needed which it should be. None of
the SP show up.

Okay... so where is the "Unknown" status appearing???
That was the original question of this thread, correct?
As for the updates to 'martyxp', the issue would appear to be updates
that should be detected, are not being detected. Are those updatse
approved for detection in the group that 'martyxp' is assigned to? Is
'martyxp' actually querying the correct group? This information can be
found in the %windir%\WindowsUpdate.log.

Post by Adam Raff
Setting that I have
Under Products to download I have picked the following
Office 2003
Windows 2000
Windows XP
Note: I removed some stuff since we do not use it all. Windows 2003
I do all my servers manually which is the way I prefer. I will add
Exchange and SQL to the list once I get this fixed so I can see what
comes down. I do not have 64bit stuff so I see no reason to download
the stuff
On the Update Classifications I picked the following
Critical Updates
Security Updates
Service Packs
One I first created this site I only had Critical and Security listed
I later added Service Packs.
I hope this helps and answers your questions
Thanks
Adam

Post by Lawrence Garvin (MVP)
Okay... so we don't have the Office AIP issue to be concerned with.
To get Service Packs (Windows or Office) you'll need to Check the
"Service Packs" update classification on the Synchronization Options
page.
Now, you said that all of your computers are in groups -- eight of
them -- yet we both agree the clients are not getting that
information. Did you configure these groups using policy and
client-side targeting? Did you convert the option on the server to
use client-side targeting? (The server uses server-side targeting by
default.)
What does the WSUS server display as the status for the machine
'tomxp2.hspop.net'?
What does the WSUS server display as the status for the machine
'martyxp.hspop.net'?
Specifically, I'd be interested in "Last Reported Date" and what
updates are reported as "Needed".

Post by Adam Raff
Ok so lets start from the top.
All my computers are in groups I have about eight of them.
Office was not installed from a office share point. It was
installed from CD to the PC. I then ran office update to update
the files as needed.
I have not used any of the groups as of this time. When I do an
update I update all the computers at once since none of the
computer requires a certain update.
I have checked the logs on two other systems and they all say the
same thing in that none of the computers are part of groups
all the computers are getting normal updates such as critical and
other stuff. Also I believe Office updates do show up such as
Outlook and word updates but not Service Packs of any kind (Windows
or Office)
this computer is not in a group yet!
2006-01-16 07:37:14 1056 734 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:37:14 1056 734 Service *************
2006-01-16 07:37:14 1056 734 Service ** START ** Service: Service startup
2006-01-16 07:37:14 1056 734 Service *********
2006-01-16 07:37:14 1056 734 Agent * WU client version 5.8.0.2469
2006-01-16 07:37:14 1056 734 Agent * SusClientId =
'6792c7a3-9351-498c-8bf5-e12101072395'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:37:14 1056 734 Agent * Access type: No proxy
2006-01-16 07:37:14 1056 734 Agent * Network state: Connected
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:38:09 1056 734 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 Agent * Target group: (Unassigned Computers)
2006-01-16 07:38:09 1056 734 Agent * Windows Update access disabled: No
2006-01-16 07:38:09 1056 734 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:38:09 1056 734 AU ########### AU: Initializing
Automatic Updates ###########
http://hsserver.hspop.net
2006-01-16 07:38:09 1056 734 AU # Detection frequency: 22
2006-01-16 07:38:09 1056 734 AU # Approval type: Scheduled (Policy)
Every day at 12:00
2006-01-16 07:38:09 1056 734 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:38:10 1056 434 PT Initializing simple targeting
cookie, clientId = 6792c7a3-9351-498c-8bf5-e12101072395, target
group = , DNS name = tomxp2.hspop.net
2006-01-16 07:38:10 1056 434 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:38:17 1056 434 Report Uploading 4 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:38:17 1056 434 Report Reporter successfully uploaded 4 events.
Another user who just recieved an update
2006-01-16 07:17:20 1116 7d0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-16 07:17:20 1116 7d0 Service *************
2006-01-16 07:17:20 1116 7d0 Service ** START ** Service: Service startup
2006-01-16 07:17:20 1116 7d0 Service *********
2006-01-16 07:17:20 1116 7d0 Agent * WU client version 5.8.0.2469
2006-01-16 07:17:20 1116 7d0 Agent * SusClientId =
'178411ec-d7a5-48ef-a06f-387379a955b4'
C:\WINDOWS\SoftwareDistribution
2006-01-16 07:17:20 1116 7d0 Agent * Access type: No proxy
2006-01-16 07:17:20 1116 7d0 Agent * Network state: Connected
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-01-16 07:18:05 1116 7d0 Agent *********** Agent: Initializing
global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-16 07:18:05 1116 7d0 Agent * Target group: (Unassigned Computers)
2006-01-16 07:18:05 1116 7d0 Agent * Windows Update access disabled: No
2006-01-16 07:18:06 1116 7d0 DnldMgr Download manager restoring 0 downloads
2006-01-16 07:18:06 1116 7d0 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-16 07:18:06 1116 7d0 AU AU setting next detection timeout
to 2006-01-16 12:18:06
http://hsserver.hspop.net
2006-01-16 07:18:06 1116 7d0 AU # Detection frequency: 22
2006-01-16 07:18:06 1116 7d0 AU # Approval type: Scheduled (Policy)
Every day at 12:00
2006-01-16 07:18:06 1116 7d0 AU # Auto-install minor updates: Yes
(User preference)
2006-01-16 07:18:06 1116 7d0 AU #############
2006-01-16 07:18:06 1116 7d0 AU ## START ## AU: Search for updates
2006-01-16 07:18:06 1116 7d0 AU #########
2006-01-16 07:18:06 1116 7d0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:06 1116 7f0 Agent *************
2006-01-16 07:18:06 1116 7f0 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:06 1116 7f0 Agent *********
2006-01-16 07:18:11 1116 7f0 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:11 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-16 07:18:12 1116 7f0 Setup * IsUpdateRequired = No
2006-01-16 07:18:13 1116 7f0 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2006-01-16 07:18:13 1116 7f0 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:15 1116 7f0 PT Initializing simple targeting
cookie, clientId = 178411ec-d7a5-48ef-a06f-387379a955b4, target
group = , DNS name = martyxp.hspop.net
2006-01-16 07:18:15 1116 7f0 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-16 07:18:29 1116 7d0 AU Forced install timer expired for
scheduled install
2006-01-16 07:18:31 1116 7f0 Agent * Added update
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100 to search result
2006-01-16 07:18:31 1116 7f0 Agent * Found 1 updates and 8
categories in search
Initializing static reporting data ***********
2006-01-16 07:18:31 1116 7f0 Report * OS Version =
5.1.2600.2.0.65792
2006-01-16 07:18:31 1116 7f0 Report * Computer Brand = Dell
Computer Corporation
2006-01-16 07:18:31 1116 7f0 Report * Computer Model = Precision
WorkStation 450
2006-01-16 07:18:31 1116 7f0 Report * Bios Revision = A05
2006-01-16 07:18:31 1116 7f0 Report * Bios Name = Default System BIOS
2006-01-16 07:18:31 1116 7f0 Report * Bios Release Date =
2005-08-23T00:00:00
2006-01-16 07:18:31 1116 7f0 Report * Locale ID = 1033
2006-01-16 07:18:31 1116 7f0 Agent *********
2006-01-16 07:18:31 1116 7f0 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 7f0 Agent *************
2006-01-16 07:18:31 1116 554 AU >>## RESUMED ## AU: Search for
updates [CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU # 1 updates detected
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU ## END ## AU: Search for updates
[CallId = {91B73533-7385-477D-BBA5-06B00520D34F}]
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU AU setting next detection timeout
to 2006-01-17 07:04:57
2006-01-16 07:18:31 1116 554 AU #############
2006-01-16 07:18:31 1116 554 AU ## START ## AU: Download updates
2006-01-16 07:18:31 1116 554 AU #########
2006-01-16 07:18:31 1116 554 AU # Approved updates = 1
2006-01-16 07:18:31 1116 554 AU AU initiated download, updateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100, callId =
{EFAB345F-576A-45ED-8878-2E5566E220A9}
2006-01-16 07:18:31 1116 554 AU AU setting pending client directive
to 'Download Progress'
2006-01-16 07:18:31 1116 554 AU # Pending download calls = 1
2006-01-16 07:18:31 1116 554 AU <<## SUBMITTED ## AU: Download updates
2006-01-16 07:18:31 1116 554 DnldMgr *************
Downloading updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:31 1116 554 DnldMgr *********
2006-01-16 07:18:31 1116 554 DnldMgr * Priority = 2, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2006-01-16 07:18:31 1116 554 DnldMgr * Updates to download = 1
2006-01-16 07:18:31 1116 554 Agent * Title = Security Update
for Windows XP (KB908519)
2006-01-16 07:18:31 1116 554 Agent * UpdateId =
{5E7DD70B-B694-4D0C-9146-14C08F4BAE3B}.100
2006-01-16 07:18:31 1116 554 Agent *
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:31 1116 554 PT +++++++++++ PT: Synchronizing file
locations +++++++++++
2006-01-16 07:18:31 1116 554 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-16 07:18:31 1092 448 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuaueng.dll
service registered with AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
Failed to update backup store
2006-01-16 07:18:31 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:31 1116 554 DnldMgr * Queueing update for
download handler request generation.
2006-01-16 07:18:31 1116 554 DnldMgr Generating download request
for update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:32 1116 554 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action
is download full-file.
2006-01-16 07:18:32 1116 554 DnldMgr *********** DnldMgr: New
download job [UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:34 1116 554 DnldMgr * BITS job initialized,
JobId = {DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D}
2006-01-16 07:18:34 1116 554 DnldMgr * Downloading from
http://hsserver.hspop.net/Content/4F/EA7EA742F9A3632F1090EAB8C66B3FE7735C084F.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\89ccd5db51f3da278b91775124b78736\WindowsXP-KB908519-x86-ENU.exe
(full file).
2006-01-16 07:18:34 1116 554 Agent *********
2006-01-16 07:18:34 1116 554 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-01-16 07:18:34 1116 554 Agent *************
{85EA4A09-8024-4AEE-97AA-740F20E51CDB} 2006-01-16 07:18:31-0500 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
{3B271DD8-42A5-450E-AEA5-72FE2A198660} 2006-01-16 07:18:31-0500 1
153 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Pre-Deployment Check Reporting client status.
2006-01-16 07:18:45 1116 7d0 AU WARNING: AU found no suitable
session to launch client in
2006-01-16 07:18:51 1116 834 DnldMgr BITS job
{DFD6DAC1-38D0-4BDE-BB07-46022DCF1D7D} completed successfully
2006-01-16 07:18:51 1116 834 DnldMgr Download job bytes total =
597232, bytes transferred = 0
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * Queueing update for
download handler request generation.
2006-01-16 07:18:51 1116 834 DnldMgr Generating download request
for update {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100
2006-01-16 07:18:51 1116 834 Handler Windows Patch download for
UpdateId = {1B94A47F-53CF-4A3B-9123-15E65C8A88CD}: selected action
is download full-file.
2006-01-16 07:18:51 1116 834 DnldMgr *********** DnldMgr: New
download job [UpdateId =
{1B94A47F-53CF-4A3B-9123-15E65C8A88CD}.100] ***********
2006-01-16 07:18:51 1116 834 DnldMgr * All files for update were
already downloaded and are valid.
service registered with AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
Failed to update backup store
2006-01-16 07:18:51 1116 56c AU >>## RESUMED ## AU: Download
update [UpdateId = {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B},
succeeded]
2006-01-16 07:18:51 1116 56c AU #########
2006-01-16 07:18:51 1116 56c AU ## END ## AU: Download updates
2006-01-16 07:18:51 1116 56c AU #############
2006-01-16 07:18:51 1116 56c AU AU setting pending client directive
to 'Install Approval'
{517B3C2C-E67B-4C26-B0FD-A27BD38F3553} 2006-01-16 07:18:51-0500 1
162 101 {5E7DD70B-B694-4D0C-9146-14C08F4BAE3B} 100 0
AutomaticUpdates Success Content Download Download succeeded.
{E1F82CD2-D7C8-4EFF-B5FD-D2CB29EF8874} 2006-01-16 07:18:51-0500 1
188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Content Install Installation Ready: The following updates
are downloaded and ready for installation. This computer is
currently scheduled to install these updates on Monday, January 16,
2006 at 12:00 PM: - Security Update for Windows XP (KB908519)
2006-01-16 07:19:05 1116 7d0 AU AU found 1 sessions to launch client into
2006-01-16 07:19:05 1116 7d0 AU Launched new AU client for
directive 'Install Approval', session id = 0x0
2006-01-16 07:19:06 3800 edc Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\system32\wuauclt.exe
2006-01-16 07:19:06 3800 edc AUClnt Launched Client UI process
2006-01-16 07:19:06 3800 edc AUClnt AU client got new directive =
'Install Approval', serviceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2006-01-16 07:19:06 3800 edc AUClnt AU client creating default
WU/WSUS UI plugin
2006-01-16 07:19:07 1116 c4 AU AU setting client response for
sessionId 0x0 to 'Pending'
2006-01-16 07:24:59 1116 56c Report Uploading 3 events using cached
cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-16 07:24:59 1116 56c Report Reporter successfully uploaded 3 events.
thanks for your help in this Lawrence
Adam Raff

Post by Lawrence Garvin (MVP)
Looks to me like the client is not detecting =any= updates at all.
It's not assigned to a target group, so that could be affecting

Post by Adam Raff
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned
Computers)
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search

Now, there's another issue that specifically affects Office
service packs and updates. WSUS cannot update a client that has
been installed from a patched Admin Installation Point. The AIP
must be OBS (Original Baseline Source) code. See
http://www.wsuswiki.com/officeaips for additional information and
resolution if this issue is affecting you.

Post by Adam Raff
I am not sure how much to put down so I copied the last day which
was today the 15th. I checked my computer and I did not see any
thing talking about Office SP2 or nothing about any SP at all. I
then went into the updates scrolled down and found the update that
says SP2 for Office and that was the most recent. In that I went
into status and found a ton of systems saying Unknown. Most of
these PC are off right now so I am using mine as an example. I
will keep my PC on all night to see what happens. Here is a copy
of my log as you requested. Thanks for the help.
Adam Raff
2006-01-15 13:10:09 1124 214 Misc =========== Logging
initialized (build: 5.8.0.2469, tz: -0500) ===========
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuaueng.dll
2006-01-15 13:10:09 1124 214 Service *************
Service startup
2006-01-15 13:10:09 1124 214 Service *********
2006-01-15 13:10:09 1124 214 Agent * WU client version 5.8.0.2469
2006-01-15 13:10:09 1124 214 Agent * SusClientId =
'4adb0792-b9cc-4763-a506-1896cc63f033'
C:\WINDOWS\SoftwareDistribution
2006-01-15 13:10:09 1124 214 Agent * Access type: No proxy
2006-01-15 13:10:09 1124 214 Agent * Network state: Connected
Initializing Windows Update Agent ***********
Initializing global settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-15 13:10:55 1124 214 Agent * Target group: (Unassigned
Computers)
2006-01-15 13:10:55 1124 214 Agent * Windows Update access disabled: No
2006-01-15 13:10:56 1124 214 DnldMgr Download manager restoring 0
downloads
2006-01-15 13:10:56 1124 214 AU ########### AU: Initializing
Automatic Updates ###########
2006-01-15 13:10:56 1124 214 AU AU setting next detection timeout
to 2006-01-15 18:10:56
http://hsserver.hspop.net
2006-01-15 13:10:56 1124 214 AU # Detection frequency: 22
2006-01-15 13:10:56 1124 214 AU # Approval type: Scheduled (Policy)
Every day at 12:00
Yes (User preference)
2006-01-15 13:10:56 1124 214 AU #############
2006-01-15 13:10:56 1124 214 AU ## START ## AU: Search for updates
2006-01-15 13:10:56 1124 214 AU #########
2006-01-15 13:10:56 1124 214 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:10:56 1124 474 Agent *************
2006-01-15 13:10:56 1124 474 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:10:56 1124 474 Agent *********
2006-01-15 13:11:03 1124 474 Setup *********** Setup: Checking
whether self-update is required ***********
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-01-15 13:11:03 1124 474 Setup * IsUpdateRequired = No
2006-01-15 13:11:04 1124 474 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2006-01-15 13:11:04 1124 474 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://hsserver.hspop.net/ClientWebService/client.asmx
2006-01-15 13:11:05 1124 474 PT Initializing simple targeting
cookie, clientId = 4adb0792-b9cc-4763-a506-1896cc63f033, target
group = , DNS name = adamxp2.hspop.net
2006-01-15 13:11:05 1124 474 PT Server URL =
http://hsserver.hspop.net/SimpleAuthWebService/SimpleAuth.asmx
2006-01-15 13:11:19 1124 214 AU Forced install timer expired for
scheduled install
2006-01-15 13:11:58 1124 474 Agent * Found 0 updates and 8
categories in search
Initializing static reporting data ***********
2006-01-15 13:11:58 1124 474 Report * OS Version =
5.1.2600.2.0.65792
2006-01-15 13:11:58 1124 474 Report * Computer Brand = Dell Inc.
2006-01-15 13:11:58 1124 474 Report * Computer Model = OptiPlex GX280
2006-01-15 13:11:58 1124 474 Report * Bios Revision = A06
2006-01-15 13:11:58 1124 474 Report * Bios Name = Phoenix ROM
BIOS PLUS Version 1.10 A06
2006-01-15 13:11:58 1124 474 Report * Bios Release Date =
2005-08-26T00:00:00
2006-01-15 13:11:58 1124 474 Report * Locale ID = 1033
2006-01-15 13:11:58 1124 474 Agent *********
2006-01-15 13:11:58 1124 474 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2006-01-15 13:11:58 1124 474 Agent *************
2006-01-15 13:11:58 1124 474 AU >>## RESUMED ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU # 0 updates detected
2006-01-15 13:11:58 1124 474 AU #########
2006-01-15 13:11:58 1124 474 AU ## END ## AU: Search for
updates [CallId = {9085D0FE-8EFF-43A5-80E2-4393063CAB47}]
2006-01-15 13:11:58 1124 474 AU #############
2006-01-15 13:11:58 1124 474 AU AU setting next detection timeout
to 2006-01-16 16:10:05
{0114B7C5-D501-4C5F-BFC4-A27FDC6A6C1D} 2006-01-15 13:11:58-0500 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0
AutomaticUpdates Success Software Synchronization Agent has
finished detecting items.
{5A2742A1-05CB-4C1A-B07E-6C92E9B4E5A4} 2006-01-15 13:11:58-0500 1
153 101 {00000000-0000-0000-0000-000000000000} 0 0
AutomaticUpdates Success Pre-Deployment Check Reporting client
status.
2006-01-15 13:27:16 1124 5dc Report Uploading 2 events using
cached cookie, reporting URL =
http://hsserver.hspop.net/ReportingWebService/ReportingWebService.asmx
2006-01-15 13:27:16 1124 5dc Report Reporter successfully
uploaded 2 events.

Post by Lawrence Garvin (MVP)
If the client has properly 'detected' the presence of this
update, the client should have reported either "Not Needed"
(which could be an inaccurate status), "Needed", or "Installed"
(if it has been).
If you're getting a status of "Unknown" after 24 hours, this
would indicate something is not working correctly between the
WUA and the WSUS server. It could be that the client is not
performing detections at all; it could be that the client is not
querying the WSUS server for status.
It could also be that you only have the -expired- Office SP2
packages on your WSUS server, in which case it would not be
possible for the client to 'detect' status for this update,
including reporting an update on the status.
If you would please post the WindowsUpdate.log for the period of
time when the client /should/ have detected the Office SP2
update, and let's see if we can see what the client is actually
doing.

Post by Adam Raff
Ok,
I think I understand that but now it seems that I have another
issue that perhaps relates. After some updates I added Office
and Server Packs to my list. After waiting for some time and
looking around I found those in the update list. Took a little
time but I found them. I now have another issue that perhaps
you can help with or point me in the right direction.
When I click on the updates to see all the updates and then
click on the
Office SP2 and then look at the computers to see what computer
needs SP2
I see all the computers show up as Unknown. When I go to the
computers and
click on one of the computers and then see what updates are
installed I do
not see any of the SP in the list (office or windows). Which
is right and how do I tell which
computer needs the SP then?
Adam Raff

Post by Lawrence Garvin (MVP)
"Unknown" means that the client has not yet reported status to
the WSUS server as pertains to this update.

Post by Adam Raff
Good Day,
I have another question that just came up. I have been
working on my WSUS server fine tuning what I want to download
and I noticed something. On some of the systems, the status
for the update (installed or Needed) says Unknown. Some of
the systems I download via the windows update site but most
of them are systems that I use WSUS to run the updates. What
does Unknown mean in this case?
Thanks
Adam Raff

Lawrence Garvin

2006-01-31 02:37:02 UTC

Permalink

If that's the only log entries produced in that hour, I'd be inclined to
think you have a corrupted WUA datastore.

Rename the %windir%\SoftwareDistribution folder to SoftwareDistribution.old
Rename the %windir%\WindowsUpdate.log file to WindowsUpdate.log.old

and reboot the system.

Monitor for another hour and post the log results.

Post by Adam Raff
Hi Lawrence,
I stopped and restarted my services at 9:00am and I waited until 10:00am to
get this to you. I believe that I update later in the day. Just to give
you further info this is how my PC is set up
Automatic Updates - Started and Automatic
Background - Manual
I have local admin rights on my desktop
2006-01-30 09:00:42 1120 99c Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-01-30 09:00:42 1120 99c Agent *********** Agent: Initializing global
settings cache ***********
http://hsserver.hspop.net
http://hsserver.hspop.net
2006-01-30 09:00:42 1120 99c Agent * Target group: (Unassigned Computers)
2006-01-30 09:00:42 1120 99c Agent * Windows Update access disabled: No
2006-01-30 09:00:42 1120 99c DnldMgr Download manager restoring 0 downloads
2006-01-30 09:00:42 1120 99c AU ########### AU: Initializing Automatic
Updates ###########
2006-01-30 09:00:42 1120 99c AU # WSUS server: http://hsserver.hspop.net
2006-01-30 09:00:42 1120 99c AU # Detection frequency: 22
2006-01-30 09:00:42 1120 99c AU # Approval type: Scheduled (Policy)
2006-01-30 09:00:42 1120 99c AU # Scheduled install day/time: Every day at
12:00
2006-01-30 09:00:42 1120 99c AU # Auto-install minor updates: Yes (User
preference)