WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run
tool.....................Pass
Automatic Updates Service is
running....................Pass
Background Intelligent Transfer Service is
running..Pass
Wuaueng.dll version
5.8.0.2469............................Pass
This version is WSUS 2.0
Checking AU Settings
AU Option is 3 : Notify Prior to
Install..................................Pass
Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Prox settings
.........Pass
Winhttp local machine access type
<Using Proxy>
Winhttp local machine Proxy
plato
Winhttp local machine
ProxyBypass................None
Checking User IE Proxy
settings..................................Pass
User IE Proxy
http://Plato:8080
User IE ProxyByPass
<local>
User IE AutoConfig URL
Proxy.......................None
User IE AutoDetect
AutoDetect not in use
Checking Connection to WSUS/SUS Server
WUServer = http://testwsus
WUStatusServer = http://testwsus
UseWuServer is
enabled....................................................Pass
VerifyWUSERVERURL<> Failed with hr=0x80190190
The server cannot process the request because the syntax is not valid.
Press Enter to Complete
2005-09-19 14:58:01 1072 198 AU #############
2005-09-19 14:58:01 1072 198 AU ## START ## AU: Search for updates
2005-09-19 14:58:01 1072 198 AU #########
2005-09-19 14:58:01 1072 198 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {11215951-46E9-4A3F-A6B2-A1E521C68F68}]
2005-09-19 14:58:01 1072 440 Agent *************
2005-09-19 14:58:01 1072 440 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-09-19 14:58:01 1072 440 Agent *********
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80190190
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80190190
2005-09-19 14:58:01 1072 440 Misc WARNING: Send failed with hr = 80072f78.
2005-09-19 14:58:01 1072 440 Misc WARNING: SendRequest failed with hr =
80072f78. Proxy List used: <plato> Bypass List used : <(null)> Auth Schemes
used : <>
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for <http://testwsus/selfupdate/wuident.cab>. error 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: Send failed with hr = 80072f78.
2005-09-19 14:58:01 1072 440 Misc WARNING: SendRequest failed with hr =
80072f78. Proxy List used: <plato> Bypass List used : <(null)> Auth Schemes
used : <>
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for <http://testwsus/selfupdate/wuident.cab>. error 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: Send failed with hr = 80072f78.
2005-09-19 14:58:01 1072 440 Misc WARNING: SendRequest failed with hr =
80072f78. Proxy List used: <plato> Bypass List used : <(null)> Auth Schemes
used : <>
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for <http://testwsus/selfupdate/wuident.cab>. error 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80072f78
2005-09-19 14:58:01 1072 440 Misc WARNING: DownloadFileInternal failed for
http://testwsus/selfupdate/wuident.cab: error 0x80190190
2005-09-19 14:58:01 1072 440 Setup FATAL: IsUpdateRequired failed with error
0x80244016
2005-09-19 14:58:01 1072 440 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed: 0x80244016
2005-09-19 14:58:01 1072 440 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed, error = 0x80244016
2005-09-19 14:58:01 1072 440 Agent * WARNING: Skipping scan, self-update
check returned 0x80244016
2005-09-19 14:58:02 1072 440 Agent * WARNING: Exit code = 0x80244016
2005-09-19 14:58:02 1072 440 Agent *********
2005-09-19 14:58:02 1072 440 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-09-19 14:58:02 1072 440 Agent *************
2005-09-19 14:58:02 1072 440 Agent WARNING: WU client failed Searching for
update with error 0x80244016
2005-09-19 14:58:02 1072 440 AU >>## RESUMED ## AU: Search for updates
[CallId = {11215951-46E9-4A3F-A6B2-A1E521C68F68}]
2005-09-19 14:58:02 1072 440 AU # WARNING: Search callback failed, result
= 0x80244016
2005-09-19 14:58:02 1072 440 AU #########
2005-09-19 14:58:02 1072 440 AU ## END ## AU: Search for updates [CallId
= {11215951-46E9-4A3F-A6B2-A1E521C68F68}]
2005-09-19 14:58:02 1072 440 AU #############
2005-09-19 14:58:02 1072 440 AU AU setting next detection timeout to
2005-09-19 22:51:57
2005-09-19 14:58:06 1072 554 Report REPORT EVENT:
{273A8522-2B02-4EE7-8958-902A984CABD6} 2005-09-19
14:58:01-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80244016 SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80244016
2005-09-19 15:12:05 1072 440 PT WARNING: GetConfig failure, error =
0x80244016, soap client error = 10, soap error code = 0, HTTP status code =
400
2005-09-19 15:12:05 1072 440 Report WARNING: Reporter failed to upload
events with hr = 80244016.
2005-09-19 15:23:53 1072 440 PT WARNING: GetConfig failure, error =
0x80244016, soap client error = 10, soap error code = 0, HTTP status code =
400
2005-09-19 15:23:53 1072 440 Report WARNING: Reporter failed to upload
events with hr = 80244016.
2005-09-19 15:49:27 1072 554 PT WARNING: GetConfig failure, error =
0x80244016, soap client error = 10, soap error code = 0, HTTP status code =
400
2005-09-19 15:49:27 1072 554 Report WARNING: Reporter failed to upload
events with hr = 80244016.
--
Thanks
Post by Lawrence GarvinThank you, I understand that all four URLs worked correctly from this
client while logged on to a non-administrator account.
Can you also post the full output from your Client Diagnostic Tool on this
same client system?
Finally, please post the most recent detection activity from the
%windir%\WindowsUpdate.log.
Post by Jasonthe URls work, i can rech them
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
Class Name: <NO CLASS>
Last Write Time: 9/15/2005 - 3:31 PM
Value 0
Name: ElevateNonAdmins
Type: REG_DWORD
Data: 0x1
Value 1
Name: WUServer
Type: REG_SZ
Data: http://testwsus
Value 2
Name: WUStatusServer
Type: REG_SZ
Data: http://testwsus
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
Class Name: <NO CLASS>
Last Write Time: 9/15/2005 - 3:31 PM
Value 0
Name: NoAutoRebootWithLoggedOnUsers
Type: REG_DWORD
Data: 0x1
Value 1
Name: AutoInstallMinorUpdates
Type: REG_DWORD
Data: 0x1
Value 2
Name: NoAutoUpdate
Type: REG_DWORD
Data: 0x0
Value 3
Name: AUOptions
Type: REG_DWORD
Data: 0x3
Value 4
Name: ScheduledInstallDay
Type: REG_DWORD
Data: 0x0
Value 5
Name: ScheduledInstallTime
Type: REG_DWORD
Data: 0xd
Value 6
Name: UseWUServer
Type: REG_DWORD
Data: 0x1
Value 7
Name: RescheduleWaitTimeEnabled
Type: REG_DWORD
Data: 0x1
Value 8
Name: RescheduleWaitTime
Type: REG_DWORD
Data: 0x1
Value 9
Name: DetectionFrequencyEnabled
Type: REG_DWORD
Data: 0x1
Value 10
Name: DetectionFrequency
Type: REG_DWORD
Data: 0x1
--
Thanks
Post by Lawrence GarvinJason... could you please /export/ the actual values of the key using
regedit
or run 'REG EXPORT HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
thissystem.txt'
and post the "thissystem.txt" value in a reply to this thread
so that I can see the full set of what's actually there.
I also need ALL of the ~/AU subkey.... which is where the important stuff
for this issue is located.
I also need the /answer/ to the question --- what happens when you attempt
to access the specified URLs using Internet Explorer from the client using a
non-admin account?
Post by JasonOk, here is what you asked for.
(Default)...REG_SZ...(Value not set)
ElevateNonAdmins...REG_DWORD...0x00000001 (1)
WUServer...REG_SZ...http://testwsus
WUStatusServer...REG_SZ...http://testwsus
--
Thanks
Post by Lawrence GarvinThis is not the registry key values I asked for. These values are from
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate
Post by JasonPost by Lawrence GarvinHKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
Did you test the URLs?
Post by JasonHere are the Registry key values,
(Default)..Reg_SZ..(value not set)
AccountDomainSid..RegBinary..01 04 00 00 00 00 00 05 15 00 00 00 52 aa
c8
68
4d 64 49 2e 43 17 0a 00 32
SusClientId..Reg_SZ..790258aa-5fcc-4384-9767-0437fb086eae
--
Thanks
Post by Lawrence GarvinWhat happens if you attempt to access these URLs on this client, while
logged in as a NON-ADMIN user?
http://testwsus/iuident.cab
http://testwsus/selfupdate/iuident.cab
http://testwsus/clientwebservice/wusserverversion.xml
http://testwsus/simpleauthwebservice/simpleauth.asmx
Also, can you export and post the actual registry key values from
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
Post by Jasonhttp://testwsus
--
Thanks
Post by Lawrence GarvinWhat is the URL you have configured?
Post by JasonI am getting this errorwhen running the WSUS Client Diagnostics
Tool,
VerifyWUServerURL<> failed with hr*0x80190190
The server cannot process the request because the syntax is not
valid.
please help!
--
Thanks