wsus server not reporting

Discussion:

(too old to reply)

michael pilz

2005-06-29 08:43:45 UTC

hi
we installed wsus on windows server 2000
and this "updateserver" is not reporting
in WSUS Adminconsole it says:
This computer has not reported status in xx or more days.
in windows system event log it generates a error
source windows update agent
event ID 16
description: unable to connect: windows is unable to connect to the
automatic uptade service and therefore cannot download and install updates.

UpdateLog "updateserver"
****************************************
2005-06-29 05:48:52 2212 db8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-06-29 05:48:52 2212 db8 Agent *********
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: DownloadFileInternal failed for
http:\\updateserver/selfupdate/wuident.cab: error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Setup FATAL: IsUpdateRequired failed with error
0x80072ee5
2005-06-29 05:48:53 2212 db8 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed: 0x80072ee5
2005-06-29 05:48:53 2212 db8 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed, error = 0x80072EE5
2005-06-29 05:48:53 2212 db8 Agent * WARNING: Skipping scan, self-update
check returned 0x80072EE5
2005-06-29 05:48:54 2212 db8 Agent * WARNING: Exit code = 0x80072EE5
2005-06-29 05:48:54 2212 db8 Agent *********
2005-06-29 05:48:54 2212 db8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-06-29 05:48:54 2212 db8 Agent *************
2005-06-29 05:48:54 2212 db8 Agent WARNING: WU client failed Searching for
update with error 0x80072ee5
2005-06-29 05:48:54 2212 db8 AU >>## RESUMED ## AU: Search for updates
[CallId = {069901C4-7594-4761-B0A4-B46DA19E7519}]
2005-06-29 05:48:54 2212 db8 AU # WARNING: Search callback failed, result
= 0x80072EE5
2005-06-29 05:48:54 2212 db8 AU #########
2005-06-29 05:48:54 2212 db8 AU ## END ## AU: Search for updates [CallId
= {069901C4-7594-4761-B0A4-B46DA19E7519}]
2005-06-29 05:48:54 2212 db8 AU #############
2005-06-29 05:48:54 2212 db8 AU AU setting next detection timeout to
2005-06-29 08:48:54
2005-06-29 05:48:58 2212 db8 Report REPORT EVENT:
{4B3E0DD3-7B48-408A-8F6A-7A48FC1DC946} 2005-06-29 05:48:53+0200 1 148 101
{D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072ee5 SelfUpdate Failure
Software Synchronization Error: Agent failed detecting with reason:
0x80072ee5
2005-06-29 05:51:57 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:06:11 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:29:13 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:45:43 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:55:47 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 07:20:11 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 07:32:33 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 07:52:29 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 08:04:15 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 08:16:15 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 08:41:46 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 09:11:08 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 09:33:07 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 09:50:09 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 10:02:04 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.

JeffG

2005-06-29 12:13:59 UTC

Permalink

Read through the posts in the newsgroup, it appears to be a
permissions setting issue on your self-update tree. There are several
posts that explain what you may need to check and/or change - but
start by ensuring that anonymous access is enabled on the virtual
directory, and that port 80 (if default installation) is accesible and
not being managed by another application or website...

The client and server diagnotic tools available for download at the
WSUS site should be of some assistance in clearing the issue up...

HTH
JeffG

On Wed, 29 Jun 2005 10:43:45 +0200, "michael pilz"

Post by michael pilz
hi
we installed wsus on windows server 2000
and this "updateserver" is not reporting
This computer has not reported status in xx or more days.
in windows system event log it generates a error
source windows update agent
event ID 16
description: unable to connect: windows is unable to connect to the
automatic uptade service and therefore cannot download and install updates.
UpdateLog "updateserver"
****************************************
2005-06-29 05:48:52 2212 db8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-06-29 05:48:52 2212 db8 Agent *********
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: WinHttpCrackUrl failed.
error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: WinHttp: Initialize failed with
0x80072ee5
2005-06-29 05:48:53 2212 db8 Misc WARNING: DownloadFileInternal failed for
http:\\updateserver/selfupdate/wuident.cab: error 0x80072ee5
2005-06-29 05:48:53 2212 db8 Setup FATAL: IsUpdateRequired failed with error
0x80072ee5
IsUpdateRequired failed: 0x80072ee5
IsUpdateRequired failed, error = 0x80072EE5
2005-06-29 05:48:53 2212 db8 Agent * WARNING: Skipping scan, self-update
check returned 0x80072EE5
2005-06-29 05:48:54 2212 db8 Agent * WARNING: Exit code = 0x80072EE5
2005-06-29 05:48:54 2212 db8 Agent *********
2005-06-29 05:48:54 2212 db8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-06-29 05:48:54 2212 db8 Agent *************
2005-06-29 05:48:54 2212 db8 Agent WARNING: WU client failed Searching for
update with error 0x80072ee5
2005-06-29 05:48:54 2212 db8 AU >>## RESUMED ## AU: Search for updates
[CallId = {069901C4-7594-4761-B0A4-B46DA19E7519}]
2005-06-29 05:48:54 2212 db8 AU # WARNING: Search callback failed, result
= 0x80072EE5
2005-06-29 05:48:54 2212 db8 AU #########
2005-06-29 05:48:54 2212 db8 AU ## END ## AU: Search for updates [CallId
= {069901C4-7594-4761-B0A4-B46DA19E7519}]
2005-06-29 05:48:54 2212 db8 AU #############
2005-06-29 05:48:54 2212 db8 AU AU setting next detection timeout to
2005-06-29 08:48:54
{4B3E0DD3-7B48-408A-8F6A-7A48FC1DC946} 2005-06-29 05:48:53+0200 1 148 101
{D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072ee5 SelfUpdate Failure
0x80072ee5
2005-06-29 05:51:57 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:06:11 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:29:13 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:45:43 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 06:55:47 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 07:20:11 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 07:32:33 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 07:52:29 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 08:04:15 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 08:16:15 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 08:41:46 2212 db8 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 09:11:08 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 09:33:07 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 09:50:09 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.
2005-06-29 10:02:04 2212 1074 Report WARNING: Reporter failed to upload
events with hr = 80072ee5.

michael pilz

2005-06-30 11:32:02 UTC

Permalink

hi
i couldnt find any posting which helps me with my problem
anonymous access is enabled and port 80 is accessible(self-update tree
including)
every other client reports to wsus (os: xp sp 2, win 2000 sp4, windows
server 2003),
but just the windows server 2000 sp4 , where the wsus is installed doesn't
report

the client diagnostic tool stopped with this error message
VerifyWUServerURL() failed with hr=0x80072ee5
The URL is invalid
i couldn't find any matching error code.
best regards, michael

Post by JeffG
Read through the posts in the newsgroup, it appears to be a
permissions setting issue on your self-update tree. There are several
posts that explain what you may need to check and/or change - but
start by ensuring that anonymous access is enabled on the virtual
directory, and that port 80 (if default installation) is accesible and
not being managed by another application or website...
The client and server diagnotic tools available for download at the
WSUS site should be of some assistance in clearing the issue up...
HTH
JeffG
On Wed, 29 Jun 2005 10:43:45 +0200, "michael pilz"

Lawrence Garvin

2005-06-30 14:24:55 UTC

Permalink

Can you browse to the server resources from IE on the WSUS server?
For example:
http://<servername>/iuident.cab
http://<servername>/selfupdate/iuident.cab
http://<servername>/clientwebservice/wusserverversion.xml

If not, it sounds like (in this case) that either you might have a DNS
resolution issue, or you're using host headers on the virtual server.

Also, some people have had success with these type scenarios by adding
127.0.0.1 to the list of IP Addresses on the virtual server, if the proxycfg
has set 'localhost' to be an internal proxy server.

Post by michael pilz
hi
i couldnt find any posting which helps me with my problem
anonymous access is enabled and port 80 is accessible(self-update tree
including)
every other client reports to wsus (os: xp sp 2, win 2000 sp4, windows
server 2003),
but just the windows server 2000 sp4 , where the wsus is installed doesn't
report
the client diagnostic tool stopped with this error message
VerifyWUServerURL() failed with hr=0x80072ee5
The URL is invalid
i couldn't find any matching error code.
best regards, michael

michael pilz

2005-08-01 13:39:51 UTC

Permalink

hi
sorry for the delay!!

i can browse the resources pop-up download *.cab files
and
- <SusServerVersionInfo>
- <Version>
<Major>2</Major>
<Minor>0</Minor>
<Build>3790</Build>
<QFE>2472</QFE>
</Version>
<Description>Software Update Services Server</Description>
</SusServerVersionInfo>

i added 127.0.0.1 but still the same
best regards
michael pilz

Post by Lawrence Garvin
Can you browse to the server resources from IE on the WSUS server?
http://<servername>/iuident.cab
http://<servername>/selfupdate/iuident.cab
http://<servername>/clientwebservice/wusserverversion.xml
If not, it sounds like (in this case) that either you might have a DNS
resolution issue, or you're using host headers on the virtual server.
Also, some people have had success with these type scenarios by adding
127.0.0.1 to the list of IP Addresses on the virtual server, if the
proxycfg has set 'localhost' to be an internal proxy server.

Lawrence Garvin

2005-08-01 16:45:20 UTC

Permalink

Okay.. let's go back to the /original/ error message.

It took some detailed and careful reading of your log file, and you're not
the first to make this error, and I'm not the first to /miss/ catching this

Post by michael pilz
http:\\updateserver/selfupdate/wuident.cab: error 0x80072ee5

The URL is formed incorrectly, the slashes after http: need to be forward
slashes, and the WUA will choke on the URL if the slashes are not entered
correctly, thus your 0x80072ee5 error which transates to "Invalid URL",

Post by michael pilz

Post by Lawrence Garvin

Post by michael pilz
VerifyWUServerURL() failed with hr=0x80072ee5
The URL is invalid

The correct, and only valid format, is http://updateserver

Post by michael pilz
hi
sorry for the delay!!
i can browse the resources pop-up download *.cab files
and
- <SusServerVersionInfo>
- <Version>
<Major>2</Major>
<Minor>0</Minor>
<Build>3790</Build>
<QFE>2472</QFE>
</Version>
<Description>Software Update Services Server</Description>
</SusServerVersionInfo>
i added 127.0.0.1 but still the same
best regards
michael pilz

michael pilz

2005-08-04 08:11:33 UTC

Permalink

hi
this does the trick, now the server reports to selfupdate and no error
messages in the event log and update log anymore. thanks for your help.
best regards, michael pilz

Post by Lawrence Garvin
Okay.. let's go back to the /original/ error message.
It took some detailed and careful reading of your log file, and you're not
the first to make this error, and I'm not the first to /miss/ catching

Post by michael pilz
http:\\updateserver/selfupdate/wuident.cab: error 0x80072ee5

Post by michael pilz

Post by Lawrence Garvin

Post by michael pilz
VerifyWUServerURL() failed with hr=0x80072ee5
The URL is invalid

The correct, and only valid format, is http://updateserver

michael pilz

2005-07-05 07:41:39 UTC

Permalink

hi
i can browse the server resources, the link
http://<servername>/clientwebservice/wusserverversion.xml
gives me this.
- <SusServerVersionInfo>
- <Version>
<Major>2</Major>
<Minor>0</Minor>
<Build>3790</Build>
<QFE>2472</QFE>
</Version>
<Description>Software Update Services Server</Description>
</SusServerVersionInfo>

i added 127.0.0.1 to the list of ip adresses on the virtual server but i
still got the error in the system event log:
source windows update agent
event id: 16
Unable to Connect: Windows is unable to connect to the automatic updates
service and
therefore cannot download and install updates according to the set schedule.
Windows will continue to try to establish a connection.

any further suggestions to solve my problem?
best regards michael pilz

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