kb 976098 constantly fails to install

[M. Murphy]

I tried posting this previously with no luck, so here goes again with a
little more info....

KB 976098 keeps failing to install - gets offered up again after the fail.
This workstation is on SBS 2003 R2 standard network with WSUS 3.0 offering
up the updates

The following log files are from the client machine:
log from kb976098-v2.log:
0.047: 2010/01/08 16:20:08.215 (local)
0.047:
C:\WINDOWS\SoftwareDistribution\Download\9e970568c595db5e0a749b72a9ab2cda\update\update.exe
(version 6.3.13.0)
0.047: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned:
0x7f
0.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.062: Hotfix started with following command line: -q -z -er
/ParentInfo:2e3628129c79cd4d8c8c0d7e5d5bf7ce
0.062: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
0x2
0.062: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
0x2
0.062: Return Value From IsInstallable = 0
0.062: IsInstallable returned 441092
0.062: Fist Condition in Prereq.CheckRegistry.Section Failed
0.062: Condition Check for Line 1 of PreRequisite returned FALSE
0.078: KB976098-v2 Setup encountered an error: Update cannot be installed
as a newer or same timezone update has already been installed on the system
0.109: Update cannot be installed as a newer or same timezone update has
already been installed on the system
0.109: Update.exe extended error code = 0xf0f4

Here is the relevant portion from the windowsupdate.log file:
uccess Pre-Deployment Check Reporting client status.
2009-12-29 11:12:25:368 1108 c38 AU AU received install approval from client
for 1 updates
2009-12-29 11:12:25:368 1108 c38 AU #############
2009-12-29 11:12:25:368 1108 c38 AU ## START ## AU: Install updates
2009-12-29 11:12:25:368 1108 c38 AU #########
2009-12-29 11:12:25:368 1108 c38 AU # Initiating manual install
2009-12-29 11:12:25:368 1108 c38 AU # Approved updates = 1
2009-12-29 11:12:25:368 1108 c38 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {1F3C7C0F-50EE-4844-9918-AD7A4B47EA99}]
2009-12-29 11:12:25:383 1108 15b8 Agent *************
2009-12-29 11:12:25:383 1108 15b8 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-12-29 11:12:25:383 1108 15b8 Agent *********
2009-12-29 11:12:25:383 1108 15b8 Agent * Updates to install = 1
2009-12-29 11:12:25:540 1108 15b8 Agent * Title = Update for Windows XP
(KB976098)
2009-12-29 11:12:25:555 1108 15b8 Agent * UpdateId =
{440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}.101
2009-12-29 11:12:25:555 1108 15b8 Agent * Bundles 1 updates:
2009-12-29 11:12:25:555 1108 15b8 Agent *
{1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101
2009-12-29 11:12:31:352 1108 15b8 Handler Attempting to create remote
handler process as CETEK\fayiz in session 0
2009-12-29 11:12:31:586 1108 15b8 DnldMgr Preparing update for install,
updateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101.
2009-12-29 11:12:31:602 4476 5cc Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0500) ===========
2009-12-29 11:12:31:602 4476 5cc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-12-29 11:12:31:602 4476 5cc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-12-29 11:12:31:602 4476 5cc Handler :::::::::::::
2009-12-29 11:12:31:602 4476 5cc Handler :: START :: Handler: Windows Patch
Install
2009-12-29 11:12:31:602 4476 5cc Handler :::::::::
2009-12-29 11:12:31:602 4476 5cc Handler : Updates to install = 1
2009-12-29 11:12:31:602 4476 5cc Handler : Installing update
{1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101
2009-12-29 11:12:31:602 4476 878 Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\9e970568c595db5e0a749b72a9ab2cda.
2009-12-29 11:12:32:571 4476 878 Handler Install completed with 0x8007f0f4.
2009-12-29 11:12:32:571 4476 5cc Handler FATAL: UH: 0x8007f0f4:
InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate
2009-12-29 11:12:32:571 1108 1550 AU >>## RESUMED ## AU: Installing update
[UpdateId = {440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}]
2009-12-29 11:12:32:571 1108 1550 AU # WARNING: Install failed, error =
0x8007F0F4 / 0x8007F0F4
2009-12-29 11:12:32:571 4476 5cc Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x8007f0f4, disabled
until reboot = No, reboot required = No
2009-12-29 11:12:32:571 4476 5cc Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2009-12-29 11:12:32:571 4476 5cc Handler :::::::::
2009-12-29 11:12:32:571 4476 5cc Handler :: END :: Handler: Windows Patch
Install
2009-12-29 11:12:32:571 4476 5cc Handler :::::::::::::
2009-12-29 11:12:32:680 1108 1550 AU Install call completed.
2009-12-29 11:12:32:680 1108 15b8 Agent *********
2009-12-29 11:12:32:680 1108 1550 AU # WARNING: Install call completed,
reboot required = No, error = 0x00000000
2009-12-29 11:12:32:680 1108 15b8 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-12-29 11:12:32:680 1108 1550 AU #########
2009-12-29 11:12:32:680 1108 15b8 Agent *************
2009-12-29 11:12:32:680 1108 1550 AU ## END ## AU: Installing updates
[CallId = {1F3C7C0F-50EE-4844-9918-AD7A4B47EA99}]
2009-12-29 11:12:32:680 1108 1550 AU #############
2009-12-29 11:12:32:680 1108 1550 AU Install complete for all calls, reboot
NOT needed
2009-12-29 11:12:37:602 1108 151c Report REPORT EVENT:
{39DFC0FC-DD46-485D-99EC-98BD24D6F0F6} 2009-12-29 11:12:32:602-0500 1 182
101 {440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6} 101 8007f0f4 AutomaticUpdates
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x8007f0f4: Update for Windows XP (KB976098).
2009-12-29 11:12:37:680 1108 1490 AU Triggering Offline detection
(non-interactive)
2009-12-29 11:12:37:727 1108 b0 AU #############
2009-12-29 11:12:37:727 1108 b0 AU ## START ## AU: Search for updates
2009-12-29 11:12:37:727 1108 b0 AU #########
2009-12-29 11:12:38:024 1108 b0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {1C51C581-2384-4206-8F51-687E744421ED}]
2009-12-29 11:12:38:024 1108 151c Agent *************
2009-12-29 11:12:38:024 1108 151c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-12-29 11:12:38:024 1108 151c Agent *********
2009-12-29 11:12:38:024 1108 151c Agent * Online = No; Ignore download
priority = No
2009-12-29 11:12:38:024 1108 151c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-12-29 11:12:38:024 1108 151c Agent * ServiceID =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2009-12-29 11:12:38:024 1108 151c Agent * Search Scope = {Machine}
2009-12-29 11:12:38:071 4224 17d4 CltUI AU client got new directive =
'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return =
0x00000000
2009-12-29 11:12:38:164 1108 b0 AU AU received handle event
2009-12-29 11:12:54:227 1108 151c Agent * Added update
{440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}.101 to search result
2009-12-29 11:12:54:227 1108 151c Agent * Found 1 updates and 51
categories in search; evaluated appl. rules of 327 out of 1446 deployed
entities
2009-12-29 11:12:54:258 1108 151c Agent *********
2009-12-29 11:12:54:258 1108 151c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-12-29 11:12:54:258 1108 151c Agent *************
2009-12-29 11:12:54:273 1108 1550 AU >>## RESUMED ## AU: Search for
updates [CallId = {1C51C581-2384-4206-8F51-687E744421ED}]
2009-12-29 11:12:54:273 1108 1550 AU # 1 updates detected
2009-12-29 11:12:54:273 1108 1550 AU #########
2009-12-29 11:12:54:273 1108 1550 AU ## END ## AU: Search for updates
[CallId = {1C51C581-2384-4206-8F51-687E744421ED}]
2009-12-29 11:12:54:273 1108 1550 AU #############
2009-12-29 11:12:54:273 1108 1550 AU Featured notifications is disabled.
2009-12-29 11:12:54:273 1108 1550 AU Auto-approving update for download,
updateId = {440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}.101, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2009-12-29 11:12:54:305 1108 1550 AU Auto-approved 1 update(s) for download
(NOT for Ux)
2009-12-29 11:12:54:305 1108 1550 AU #############
2009-12-29 11:12:54:305 1108 1550 AU ## START ## AU: Download updates
2009-12-29 11:12:54:305 1108 1550 AU #########
2009-12-29 11:12:54:305 1108 1550 AU # Approved updates = 1
2009-12-29 11:12:54:320 1108 1550 AU AU initiated download, updateId =
{440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}.101, callId =
{1B4EB2CA-B606-4293-9404-D71D8BA0D11F}
2009-12-29 11:12:54:320 1108 1550 AU AU setting pending client directive to
'Download Progress'
2009-12-29 11:12:54:352 1108 1550 AU # Pending download calls = 1
2009-12-29 11:12:54:352 1108 1550 AU <<## SUBMITTED ## AU: Download updates
2009-12-29 11:12:54:383 1108 151c DnldMgr *************
2009-12-29 11:12:54:398 1108 151c DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2009-12-29 11:12:54:398 1108 151c DnldMgr *********
2009-12-29 11:12:54:398 1108 151c DnldMgr * Call ID =
{1B4EB2CA-B606-4293-9404-D71D8BA0D11F}
2009-12-29 11:12:54:398 1108 151c DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-12-29 11:12:54:398 1108 151c DnldMgr * Updates to download = 1
2009-12-29 11:12:54:398 1108 151c Agent * Title = Update for Windows XP
(KB976098)
2009-12-29 11:12:54:398 1108 151c Agent * UpdateId =
{440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}.101
2009-12-29 11:12:54:398 1108 151c Agent * Bundles 1 updates:
2009-12-29 11:12:54:398 1108 151c Agent *
{1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101
2009-12-29 11:12:54:414 1108 151c DnldMgr *********** DnldMgr: New download
job [UpdateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101] ***********
2009-12-29 11:12:54:414 1108 151c DnldMgr * Queueing update for download
handler request generation.
2009-12-29 11:12:54:414 1108 151c DnldMgr Generating download request for
update {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101
2009-12-29 11:12:55:523 1108 151c Handler Windows Patch download for
UpdateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}: selected action is
download full-file.
2009-12-29 11:12:55:523 1108 151c DnldMgr *********** DnldMgr: New download
job [UpdateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101] ***********
2009-12-29 11:12:55:555 1108 151c DnldMgr * All files for update were
already downloaded and are valid.
2009-12-29 11:12:55:555 1108 1550 AU >>## RESUMED ## AU: Download update
[UpdateId = {440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}, succeeded]
2009-12-29 11:12:55:570 1108 1550 AU #########
2009-12-29 11:12:55:570 1108 1550 AU ## END ## AU: Download updates
2009-12-29 11:12:55:570 1108 1550 AU #############
2009-12-29 11:12:55:570 1108 151c Agent *********
2009-12-29 11:12:55:570 1108 151c Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2009-12-29 11:12:55:570 1108 151c Agent *************
2009-12-29 11:12:55:570 1108 1550 AU AU setting pending client directive to
'Install Approval'
2009-12-29 11:13:00:758 1108 151c Report REPORT EVENT:
{AACE5164-E97B-43DA-A131-94EC862205FB} 2009-12-29 11:12:55:570-0500 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Update for Windows XP (KB976098)
2009-12-29 11:13:01:742 1108 151c Report Uploading 4 events using cached
cookie, reporting URL =
http://CETEK01:8530/ReportingWebService/ReportingWebService.asmx
2009-12-29 11:13:01:898 1108 151c Report Reporter successfully uploaded 4
events.
2009-12-29 11:13:09:336 1108 b0 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2009-12-29 11:13:09:367 4432 f88 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0500) ===========
2009-12-29 11:13:09:367 4432 f88 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-12-29 11:13:09:367 4432 f88 AUClnt Launched Client UI process
2009-12-29 11:13:09:445 4432 f88 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0500) ===========
2009-12-29 11:13:09:445 4432 f88 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-12-29 11:13:09:445 4432 f88 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2009-12-29 11:13:09:445 4432 f88 CltUI AU client got new directive =
'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7},
return = 0x00000000
2009-12-29 11:13:09:445 4432 f88 CltUI AU client creating default WU/WSUS UI
plugin

Any help is appreciated, it says in the first log that it's already
installed, but why does it keep offering it to the user?

[Harry Johnston [MVP]]

Post by M. Murphy
KB 976098 keeps failing to install - gets offered up again after the fail.
This workstation is on SBS 2003 R2 standard network with WSUS 3.0 offering
up the updates
The following log files are from the client machine: [...]
0.078: KB976098-v2 Setup encountered an error: Update cannot be installed
as a newer or same timezone update has already been installed on the system

Odd; as far as I can tell, this is the latest timezone update.

Check in Add/Remove Programs to see if this update is installed. If it is, I'd
suggest you try uninstalling it, then letting WSUS install it again and see what
happens. If it isn't, it might be worth uninstalling any of the previous
timezone updates that are present: 928388, 929120, 933360, 942763, 951072,
955839 and 970653 are all superceded by this update, according to the KB article.

Harry.

[M. Murphy]

Thanks for the info:

Removing all the old updates worked perfectly! Thanks for making it easier
by supplying me with all the KB numbers, I went into each of the KB folders
in the windows folder and used the uninstall program. It all went very
smooth, thank you again!!

Post by Harry Johnston [MVP]

Post by M. Murphy
KB 976098 keeps failing to install - gets offered up again after the fail.
This workstation is on SBS 2003 R2 standard network with WSUS 3.0
offering up the updates
The following log files are from the client machine: [...]
0.078: KB976098-v2 Setup encountered an error: Update cannot be
installed as a newer or same timezone update has already been installed
on the system

Odd; as far as I can tell, this is the latest timezone update.
Check in Add/Remove Programs to see if this update is installed. If it
is, I'd suggest you try uninstalling it, then letting WSUS install it
again and see what happens. If it isn't, it might be worth uninstalling
any of the previous timezone updates that are present: 928388, 929120,
933360, 942763, 951072, 955839 and 970653 are all superceded by this
update, according to the KB article.
Harry.
--
"I wish that, just once, some terrorist would try something that you can only
foil by upgrading the passengers to first class and giving them free drinks."
- Bruce Schneier
http://www.schneier.com/blog/archives/2009/12/separating_expl.html

[Harry Johnston [MVP]]

Post by M. Murphy
Removing all the old updates worked perfectly! Thanks for making it easier
by supplying me with all the KB numbers, I went into each of the KB folders
in the windows folder and used the uninstall program. It all went very
smooth, thank you again!!

You're welcome, and thanks for letting us know.

Harry.

Post by M. Murphy

Post by Harry Johnston [MVP]

Post by M. Murphy
KB 976098 keeps failing to install - gets offered up again after the fail.
This workstation is on SBS 2003 R2 standard network with WSUS 3.0
offering up the updates
The following log files are from the client machine: [...]
0.078: KB976098-v2 Setup encountered an error: Update cannot be
installed as a newer or same timezone update has already been installed
on the system

Odd; as far as I can tell, this is the latest timezone update.
Check in Add/Remove Programs to see if this update is installed. If it
is, I'd suggest you try uninstalling it, then letting WSUS install it
again and see what happens. If it isn't, it might be worth uninstalling
any of the previous timezone updates that are present: 928388, 929120,
933360, 942763, 951072, 955839 and 970653 are all superceded by this
update, according to the KB article.
Harry.
--
"I wish that, just once, some terrorist would try something that you can only
foil by upgrading the passengers to first class and giving them free drinks."
- Bruce Schneier
http://www.schneier.com/blog/archives/2009/12/separating_expl.html