WSUS clients not reporting - soap error 0x8024400A

[kj]

Ah, the soap error. Off the top of my head I don't remember the fix for
this, so I'll add in the microsoft.public.windows.server.update_services
group and add "soap error 0x8024400A"
--
/kj

2006-10-27 12:36:21 1468 720 PT Initializing simple targeting cookie,
clientId = 7b309064-d41b-4bb4-b84b-da8d3b70cceb, target group = , DNS name
=
admin01.sfi.local
2006-10-27 12:36:21 1468 720 PT Server URL =
http://oldibm.sfi.local:8530/SimpleAuthWebService/SimpleAuth.asmx
2006-10-27 12:36:21 1468 720 PT WARNING: GetCookie failure, error =
0x8024400A, soap client error = 10, soap error code = 0, HTTP status code
=
200
2006-10-27 12:36:21 1468 720 Report WARNING: Reporter failed to upload
events with hr = 8024400a.
but I'm afraid I don't know what to make of all this.
--
George Merriman
See Factor Industry, Inc.

Well a working client report would have an entry like this;
"2006-10-25 06:00:18 1884 19c Report Reporter successfully uploaded 2
events."
But likely yours will indicate some "issue".
--
/kj

Check the last few detection / reporting cycles in workstations
Windowsupdate.log file

What should I be looking for?
--
George Merriman
See Factor Industry, Inc.

[Lawrence Garvin (MVP)]

Post by kj

2006-10-27 12:36:21 1468 720 PT Initializing simple targeting cookie,
clientId = 7b309064-d41b-4bb4-b84b-da8d3b70cceb, target group = , DNS
name =
admin01.sfi.local
2006-10-27 12:36:21 1468 720 PT Server URL =
http://oldibm.sfi.local:8530/SimpleAuthWebService/SimpleAuth.asmx
2006-10-27 12:36:21 1468 720 PT WARNING: GetCookie failure, error =
0x8024400A, soap client error = 10, soap error code = 0, HTTP status code
=
200
2006-10-27 12:36:21 1468 720 Report WARNING: Reporter failed to upload
events with hr = 8024400a.

Ah, the soap error. Off the top of my head I don't remember the fix for
this, so I'll add in the microsoft.public.windows.server.update_services
group and add "soap error 0x8024400A"

This error is most often associated with a known conflict between htttp.sys
and IIS6 on Win2003SP1 systems.

See this hotfix for a possible solution:
http://support.microsoft.com/?id=898708

[James Long]

Post by Lawrence Garvin (MVP)
http://support.microsoft.com/?id=898708

I presume this is just applied to the server running WSUS. How long do we
then wait for it to cure the issue?

[Steven Jones]

Did not appear to work for me

[Steven Jones]

WARNING: GetAuthorizationCookie failure, error = 0x80072EFE, soap client
error = 5, soap error code = 0, HTTP status code = 200

WARNING: Reporter failed to upload events with hr = 80072efe.


to add this is the error i'm getting. Why would it want to try and go out
via ISA Server i dont know. The reason i say ISA Server is because this
error relates to ISA on various websites.

[James Long]

It didn't work for me either. Its now 4 days since I tried and all the PCs
and servers that were saying they hadn't reported yet are still saying the
same thing.

Same cookie issues:

2006-11-14 13:56:37 716 2f4 PT Server URL =
http://gcthq3/SimpleAuthWebService/SimpleAuth.asmx
2006-11-14 13:56:40 716 2f4 PT WARNING: GetCookie failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
200
2006-11-14 13:56:40 716 2f4 PT WARNING: SOAP Fault: 0x00012c
2006-11-14 13:56:40 716 2f4 PT WARNING: faultstring:Fault occurred
2006-11-14 13:56:40 716 2f4 PT WARNING: ErrorCode:ServerChanged(4)
2006-11-14 13:56:40 716 2f4 PT WARNING: Message:Server rolled back
since last call to GetCookie
2006-11-14 13:56:40 716 2f4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2006-11-14 13:56:40 716 2f4 PT WARNING:
ID:15625917-05a2-4239-84e0-595ef220e3ba
2006-11-14 13:56:40 716 2f4 PT WARNING: GetConfig failure, error =
0x8024400A, soap client error = 10, soap error code = 0, HTTP status code =
200
2006-11-14 13:56:40 716 2f4 Report WARNING: Reporter failed to upload
events with hr = 8024400a.

[Lawrence Garvin (MVP)]

Post by Steven Jones
WARNING: GetAuthorizationCookie failure, error = 0x80072EFE, soap client
error = 5, soap error code = 0, HTTP status code = 200
WARNING: Reporter failed to upload events with hr = 80072efe.
to add this is the error i'm getting. Why would it want to try and go out
via ISA Server i dont know. The reason i say ISA Server is because this
error relates to ISA on various websites.

The 0x80072efe error is not an ISA specific error, and it may or may not
relate to ISA in your environment.

The WUA logs an 0x80072efe error anytime an active connection, or attempt,
is disconnected by a resource outside of the client initiating the
connnection. This could be the firewall, it could be the proxy server, it
could be the proxy client configuration, it could be a bad LAN card causing
noise and collisions on the ethernet, it could be the IIS server, it could
be a myriad of other possibilities.

The first step is to isolate the source(s) and destination(s) involved in
the error, then identify the common components between those source(s) and
destination(s), removing the common components if possible (e.g. firewalls,
proxy servers)

[Steven Jones]

I'll revisit this again on Monday when i have some more time, and post back
to this thread what i find.